Customer Success Manager - Remote Eligible

Clarity Voice Customer Success Manager

Do people describe you as a positive friendly person that sees the upside in every situation? Are you persuasive and driven in your ability to never take 'no' for an answer and turn those you meet into friends? Does your positive personality refuse to take negativity to heart thus enabling you to see alternate ways to offer praise and recognition, and motivate those around you? Does your knack for envisioning the big picture, working in a fast-paced environment solving multiple issues at once, and advising others on existing and new technological solutions excite you, then we want to talk to you!

Our ideal CUSTOMER SUCCESS MANAGER candidate is:

• Problem-solving (create solutions, get around roadblocks)
• Confident (proactively assess and manage relationships)
• Persuasive (selling solutions)
• Excellent communication skills (share ideas, collaboration)
• Mental fortitude (emotional strength, ability to handle adversity)

Our culture values dedicated team players who seek to communicate actions that implement solutions. We are looking for someone who believes in small businesses and the impact they have on society, and who enjoys the responsibility of making daily contributions. Our ideal candidate is willing to acquire deep product knowledge to problem solve and support the rollout of upgrades and enhancements. You'll fit right in if you love technology, thrive on building relationships, take pride in happy customers, and gain fulfillment in helping others!

The job responsibilities of this Customer Success Manager include, but are not limited to:

• Approach customers proactively and execute a strategic, periodic account review
• Build customer loyalty by developing and managing existing relationships
• Cultivate new relationships through existing customers and mining for new business
• Promote new features and manage feature adoption campaigns to increase customers' ROI on our service
• Understand what success means to our customers and suggest Clarity technology adoption that will help them succeed
• Lead post-implementation experience for the customer
• Engage with the Sales Team to share customer feedback and success stories along with your ideas on the use of Clarity technology, tips and tricks, and areas of improvement

Qualifications

Required:

• 3-5 years B2B customer service or customer success experience
• Strong technical aptitude and ability to learn software programs
• Possess a high degree of emotional intelligence, self-accountability, and organizational skills
• Exceptional ability to communicate and foster positive business relationships
• Experience working with cross-functional teams and sharing your point of view using logic, data, and emotion

Preferred:

• Educated to degree level preferred but not essential
• Proficient in Microsoft Office Suite
• Sales experience
• Familiar with network design and terminology, including LAN/WAN, routers, firewalls, switches, PBX, SD-WAN, and QoS

Benefits

The Customer Success Manager position is fully remote with company-sponsored visits to our Michigan headquarters. Every team member has the option to work in our Southfield, Michigan office when they believe it beneficial to do so.

Clarity Voice is one of the pioneers of cloud-based VoIP phone systems, and our dedicated team is the reason behind our success. We offer profit-sharing bonuses, a 401K matching program, medical, dental, and vision plans, and many other benefits. We value a work-life balance and support flexible work schedules, telecommuting, and offer a generous paid time off package. Our professional development program helps our employees advance their skills and grow their careers. We provide coaching, mentoring, and training events to help them realize their greatest potential.

We're not all work and no play though – we celebrate birthdays, life events, and professional accomplishments, and are always open for new ideas to engage with each other. We have quarterly state of the company meetings to keep everyone abreast of new upcoming initiatives, customers, and ideas as well as congratulating team members for their contributions and informing them of organizational accomplishments. We also conduct engagement multiplier surveys to ensure our team members have a voice, YOU suggest, and WE listen. We encourage a collaborative team environment.

To encourage career growth, we have instituted a Badge program and have a knowledge-based company wiki to help us stay on the leading edge of technology. We utilize Slack to communicate in the remote environment, so our team never feels alone, and we love supporting a positive, collaborative working environment.

At Clarity Voice, we are passionate about serving our customers and doing the right thing. We're a values-based company where culture is everything. We value each individual for their unique character traits and believe our culture is defined by the people who are part of it. The Clarity team is bound by a Code of Values and supports the company's vision of becoming the most respected, most referred cloud phone company in North America.

Clarity Voice stands out because of our culture and core values:

• Dedicated - Do whatever is needed to get it done, finding satisfaction in your accomplishments
• Continuous Improvement - Be willing to evaluate and seek to be better
• Serve Before Gain - Assist without expecting a return on your personal investment
• Do the Right Thing - Apply the Golden Rule, even when no one is around to see it
• Humbly Confident - Be self-assured but know when to ask for help
• Seek to Understand - Appreciate another's perspective before sharing your own

As an organization and group of talented team members, we embrace our differences as strengths. We have a zero-tolerance policy for any type of bullying, harassment, or discrimination of any protected classification. We promote an inclusive culture of trust, respect, transparency, and collaboration enriched by our differences in gender, age, ethnicity, personal preferences, disabilities, and lifestyles.

We're an inclusive group of smart, bright people who are humbly confident, passionate about solving problems, and like to share our knowledge. If you're interested in progressing your career at a company that rewards quality work over quantity and genuinely cares about you and your future, apply now, we would love to learn more about you!

For this position, the range is $60K-$75K Base Salary plus quarterly incentive bonus. Benefits: Medical, dental, and vision plans; 401k matching program; paid time off, profit sharing, short and long-term disability, and life insurance to name a few.

Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. We look forward to hearing from you!