Client Success Manager - Remote Eligible

Job Title

Commitment: Contractor, 3-month initial assignment (fractional or full-time), with potential extension to long-term

About Us:

We are building the world's first scalable referral platform. We reward people for making high-value business introductions, while creating a trusted global community of super connectors.

Our mission: to create a new "intro economy" where helping others succeed leads to measurable business wins & real rewards.

The Role:

We're looking for a Community Manager / Customer Success Manager who thrives at driving user activation and engagement. You'll be the link between our growing community (currently 150+ users in NYC and 1,150+ in London) and the platform, ensuring that people not only sign up but also stay active, make valuable introductions, and close real deals.

This is not a passive support role, it's an ambitious, proactive growth assignment. You'll create and run activation campaigns, coach users through onboarding, follow-up on user actions, create onboarding & training videos, and design communication flows that keep our users engaged and rewarded.

What You'll Do:

• User Engagement & Activation
• Reach out to existing users with personalized campaigns to drive activity.
• Encourage members to make more intros, follow up on leads, and close deals.
• Help users understand how to earn our points and climb our leaderboard.
• Onboarding & Success Flows
• Design and optimize onboarding journeys (emails, guides, videos, webinars).
• Create training videos
• Build activation sequences that get new users to their "first success" quickly.
• Track and remove friction points in the user journey.
• Community Building
• Create buzz within the NYC and London communities.
• Develop playbooks for how to keep connectors engaged long-term.
• Serve as a trusted point of contact for feedback and support.
• Targets & Metrics
• Your performance will be measured by clear activation outcomes:
• 150 introductions made (NYC + London combined)
• 500 user messages sent on the platform
• 50 intros closed into deals within the period
• 150 users reaching 200 of our points

What We're Looking For:

Proven experience at an early-stage B2B startup, ideally in customer success, community, or growth roles.

Examples of customer activation campaigns you've run - with data showing exceptional outcomes.

Examples of training/onboarding videos you've created

A startup athlete mindset - ambitious, resourceful, and excited to test bold ideas fast.

Native English-speaker with exceptional communication skills (written and video).

Extremely high-energy.

Comfort with remote work and self-management.