Application Support Analyst / Prime Services

Application Support Analyst / Prime Services

With 7,000+ experts in 20 countries, Talan is a global consulting and tech group helping businesses innovate and grow through AI, Data, and Blockchain. Certified Great Place To Work, we're aiming for €1B revenue by 2025.

At Talan, we believe in Positive Innovation — using technology to serve people and society

Job Description

Location: NYC (Hybrid – at least 4 days onsite/week) Visa Sponsorship: We offer sponsorship under specific treaty-based U.S. work visas, including TN and E-2 (for eligible Canadian, Mexican, and French citizens). We do not support or transfer other visa types (e.g., H-1B).

The candidate will perform Application Production Support activities as part of the Prime Services Electronic Execution support team. This role combines providing real-time support for Prime services systems with contributing to broader strategic initiatives. The candidate will play a critical role in ensuring system stability, monitoring application performance, and facilitating smooth interactions between IT and the Prime Services business (traders and sales).

Role and responsibilities:

• Provide proactive and reactive support for Prime Services and Electronic Execution applications.
• Manage real-time incident resolution to minimize trading disruptions.
• Be involved in onboarding applications into the production environment and working with the global teams on transformational projects
• Conduct root cause analysis and implement preventive measures.
• Develop monitoring tools and perform regular system maintenance.
• Address performance bottlenecks and coordinate resolutions.
• Serve as a technical interface for traders and business users.
• Maintain documentation and share best practices within the support team.

As a member of our team, you will have the opportunity to work on cutting-edge technology and collaborate with a dynamic group of professionals who are dedicated to excellence. You will have the chance to contribute to the development of our Finance engineering team and grow your career in a stimulating environment.

Qualifications

Qualifications:

• Bachelor's degree in Computer Science, Engineering, Finance, or Quantitative Finance.
• Minimum 4+ years of experience in front office application production support to the business on a trading desk.
• Technical proficiency SQL, Linux and scripting.
• Strong understanding of equities markets, trading systems, and Order Management Systems (OMS).
• Excellent analytical and problem-solving skills, with the ability to work under pressure.
• Clear verbal and written communication skills, with a focus on documentation.
• Proven ability to manage and resolve risks and issues affecting production and end-users.

Company's Benefits:

• The salary range for this role is US$90,000 - US$150,000.
• 401(k) retirement plan with company matching
• 15 days of paid vacation per year at hire and up to 27 according to seniority (annual untaken vacation days are cashed out)
• 8 paid holidays + 5 sick days + 2 personal days per year
• Company health, dental, and vision insurance plans + FSA
• Voluntary STD and LTD
• Commuter/transit benefits

All your information will be kept confidential according to EEO guidelines.