Customer Service Executive - Pakistan

Job Posting

Job Title: Customer Service Executive

Location: Pakistan

Industry: Real Estate

Job Summary: We are looking for a dedicated and customer-oriented Customer Service Executive to manage client interactions and ensure a high level of satisfaction throughout the real estate customer journey. The role involves handling inquiries, coordinating with internal teams, and supporting sales and leasing operations.

Key Responsibilities:

• Handle inbound and outbound customer calls, emails, and walk-in inquiries
• Provide accurate information about properties, pricing, availability, and processes
• Register leads and update customer information in the CRM system
• Coordinate property viewings and follow up with clients
• Resolve customer complaints professionally and escalate complex issues when required
• Maintain proper records of customer interactions and feedback
• Support sales, leasing, and property management teams with customer coordination
• Ensure excellent customer experience before and after sales/lease

Requirements & Qualifications:

• Bachelor's degree or Diploma (preferred)
• 1–3 years of experience in customer service (real estate experience is an advantage)
• Strong communication skills. Good interpersonal and problem-solving skills
• Basic computer skills (MS Office, CRM systems)
• Ability to work under pressure and meet service standards