Customer Service Representative

Customer Service Representative

Work directly for an international manufacturer providing electronic products in the building industry.

Summary - Customer Service Representative Job Duties:

• Manually process purchase orders in an ERP system
• Gather shipment details and update customers as required.
• Respond to general customer inquiries within our CRM (Salesforce); escalate to appropriate team members when necessary.
• Answer incoming phone calls promptly and professionally.
• Process Return/Refund requests in an ERP and Logistics system (UPS/FedEx)
• Execute appropriate solutions, alternatives, and follow up to ensure resolution on issues.
• Creating visibility, and transparent communication internally and to customers with CRM (Salesforce).
• Communicate regularly with the Customer Service Manager to provide updates on workload, scheduling, and any pertinent data which may affect regular business.
• Help define, build, and maintain workflows within the platform to improve, operationalize and streamline relevant processes across different teams.

Job Requirements:

• SAP and order entry experience is a MUST
• Razor sharp eye for detail and excellent knowledge of data management, creativity in problem-solving and multitasking.
• Excellent written and communication skills, with ability to communicate to all levels of the organization.
• Exceptional organizational skills with ability to prioritize, work with competing deadlines, and ability to adapt to change.
• Proven experience with problem solving skills to deliver highest level of service excellence.
• Ability to work both independently and as part of a best-in-class team.
• Self-motivated, ability to thrive in a fast-moving, and constantly evolving environment.
• Enthusiastic about delivering an exceptional brand experience and passionate about customer satisfaction and loyalty

Salary Range - 55-60k