Customer Operations Specialist

Customer Operations Specialist

Nasr City

Customer Experience - Customer Success

Full-Time / On-site

Sylndr was born to build trust in the Egyptian pre-owned cars market by bringing transparency and reliability and delivering best-in-class service to all stakeholders. We aim to impact millions of Egyptians by becoming the go-to online platform to sell their cars directly in just a few hours or buy high-quality, affordable cars seamlessly.

About the Role

We are seeking a Customer Operations Specialist to provide excellent service and support to customers in person. Your main role will be to assist with customer inquiries, ensuring they receive the help they need in a timely and friendly manner. You will also assist with managing customer appointments, handling basic administrative tasks, and maintaining a well-organized and welcoming environment for both customers and staff.

Who You Are

Strong face-to-face communication skills

Previous customer service experience is a plus

Ability to multitask in a fast-paced environment

Positive, customer-focused attitude

High school diploma (Bachelor's degree preferred)

Proficient in Microsoft Office (Excel)

Moderate English proficiency

What You'll Do

Greet and assist customers as they arrive

Connect customers with the appropriate team members

Provide product information and address customer inquiries

Ensure a smooth and welcoming customer experience

Additional Information

Location: City Center Almaza, but candidates must be flexible with location