Customer Service Agent - UK

Customer Service Agent

Swissport is an award-winning, leading provider of ground and air cargo services, dedicated to delivering efficient and reliable solutions to airlines and airports worldwide.

Responsibilities

Key responsibilities include:

• Greeting passengers and providing friendly, professional assistance throughout their journey.
• Assisting passengers with check-in procedures, luggage handling, and boarding processes.
• Handling inquiries and providing accurate information regarding flight schedules, baggage policies, and other relevant details.
• Ensuring compliance with airline and airport regulations, including security and safety protocols.
• Collaborating with colleagues and stakeholders to maintain efficient and smooth operations.
• Resolving passenger concerns and complaints in a timely and effective manner, demonstrating empathy and understanding.
• Performing administrative tasks, including data entry, documentation, and reporting as required.

Qualifications

Qualifications include:

• Prior experience in customer service, hospitality, or related fields is advantageous.
• Excellent communication skills, both verbal and written, with proficiency in English; additional language skills are a plus.
• Ability to work efficiently in a fast-paced environment while maintaining composure under pressure.
• Flexibility to work various shifts, including weekends, holidays, and evenings, based on operational needs.
• Demonstrated problem-solving abilities and a proactive approach to resolving issues.
• Attention to detail and accuracy in handling passenger information and documentation.

Benefits include:

• Access to Employee Assistance Programme and wellness initiatives.
• Comprehensive training and development programmes.
• Free onsite parking whilst at work.
• Employee discounts on travel and retail products.
• Retirement savings plan with employer contributions.
• Career advancement opportunities within the aviation industry.

Join Swissport and become part of a dynamic team dedicated to delivering excellence in customer service and aviation operations.

Swissport is an equal opportunity employer committed to diversity and inclusion in the workplace.