Customer Success Analyst - Onboarding

Customer Success Analyst - Onboarding

Swile Brasil is a pioneering startup in flexible benefits in Brazil and France! Our mission is to help offer a better work environment for your employees through the flexible benefits we deliver through cutting-edge technology.

Founded in 2016 and recognized as one of the best companies to work for by GPTW (Great Place to Work 2020), Vee joined Swile, the most innovative European ScaleUp that revolutionized the benefits market in France in 2021, becoming a global unicorn.

About the position:

The Onboarding Digital team is responsible for ensuring that our clients of up to 100 lives have an incredible experience right at the beginning of their journey with Swile. Our focus is to support the implementation up to the first recharge, helping clients become autonomous on the platform, always with empathy, agility, and quality.

Main responsibilities:

• Accompany the implementation of new clients, ensuring support and autonomy in using the platform.
• Maintain close and consultative communication via email, WhatsApp, and Slack.
• Conduct training for clients with low technological autonomy.
• Ensure a structured transition after the first recharge.
• Collaborate with the commercial team and other areas to deliver the best experience.

What we are looking for:

If you are a communicative, empathetic, and proactive person who loves solving problems and transforming clients into autonomous and engaged users, this position is for you!

Skills that make a difference:

• Good written and verbal communication.
• Collaborative spirit and focus on results.
• Ability to organize and prioritize.
• Hands-on attitude and customer focus.

About our values:

• We are team players: we care about our colleagues and navigate well between areas.
• We are doers: we have a high level of autonomy and deliver tangible results.
• We move fast: we correctly identify priorities and take initiative.
• We are ambassadors: we understand the market, the product, and are aligned around the same vision.
• We stay hungry: we are resilient and like to learn and share knowledge.
• We cherish our values: we let go of ego and accept feedback as a gift.

What we offer:

• Super attractive flexible benefits package for you to use as you wish (flexfood, mobility, culture, education, etc) within the Swile card;
• Bonus
• Health, dental and life insurance plan
• TotalPass or GymPass (access to the best gyms and studios)
• Emotional health (free therapy sessions with one of our partners)
• SwileShop
• English or French language classes
• Pharmacy assistance
• Birthday day off
• Daycare assistance
• We embrace and encourage diversity and inclusion in our team, so feel free to be yourself with us.