Client Services Representative

Berthoud Animal Hospital

Berthoud Animal Hospital, part of the Suveto network of hospitals, is looking for an experienced full-time Client Services Representative to join our team! At Berthoud Animal Hospital, we provide quality and compassionate veterinary care to pets in the Berthoud and Loveland, CO areas. Our veterinarians provide services for dogs and cats including wellness care, internal medicine, dentistry, and surgery. Since we established our animal hospital, it has been our mission to serve the pets of the Berthoud, CO community and ensure that they live a long, happy, and healthy life.

Pay Range is $17.00 to $19.00 per hour.

Client Service Representative

Client Service Representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems with accuracy and efficiency. Although this position does not provide direct care for the pets we serve, the CSR's are critical to the success of every client interaction. We work using a team-oriented approach in delivering the best in compassionate care for both the pets and clients we serve.

The ideal candidate must have excellent customer service skills and work in a fast-paced environment, ability to multitask, answer phone lines, schedule appointments, check clients in and out of the facility, and remain calm under pressure along with other misc. duties. Previous experience in a multi-doctor veterinary practice is preferred or past client service experience. If you want to make a difference in people's lives and the pets they love, if you possess a can-do attitude with a passion for providing superior client service, we want to hear from you.

Responsibilities

• Manage large amounts of incoming calls
• Handle cash and credit card transactions
• Identify and assess customers' needs to achieve satisfaction
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives
• Follow communication procedures, guidelines, and policies
• Strong phone contact handling skills and active listening
• Basic computer skills
• Familiarity with impromed systems
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication skills
• Ability to multi-task, prioritize, and manage time effectively

Qualifications

• High School Diploma or equivalent required.
• At least one year of previous experience in client services.
• Must be computer literate; basic computer skills with ability to navigate new software.
• Excellent communication skills.
• Ability to multi-task.
• Ability to work well within a team environment

Benefits:

Our employment package for full-time employees includes paid time off, paid sick leave, paid holidays, medical, dental and vision insurance, pet care discounts, 401K with a true match up to 4%. In addition, all full-time hospital team members receive VSOP® grants, SUVETO'S VETERINARY STOCK OWNERSHIP PLAN, at no cost to team members. VSOP® is an ownership program that tracks the value of the entire Suveto organization.

Berthoud Animal Hospital, part of the Suveto network of hospitals, is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.