Client Service Representative , Animal Family, Iowa
Suveto
Client Services Representative
Provide high quality customer service that meets or exceeds the expectations of our clients while supporting the doctors and support staff. Manage the front desk by greeting clients, checking patients in/out, scheduling rechecks and signing visitors and vendors in. Oversee the clinic flow. Manage and assist client in the euthanasia paperwork process. Discuss payment choices with clients. Process Daily Estimate Report (Out Window CSR). Assist with daily administrative duties such as printing schedules, pulling charts, filing, emailing medical records, distribute daily mail and purging charts in system. Maintain knowledge of extension numbers to reach employees throughout the network. Assist in emergency situations by expediting calls to triage staff members. May require mentoring or overseeing students from various educational programs. Perform other job duties as assigned.