Technical Support Representative With Spanish And English (night Shifts – 4/6/8 Hours)

Technical Support Representative With Spanish And English (Night Shifts – 4/6/8 Hours)

Who We Are

We are One Sutherland – a global organization united by teamwork, innovation, and a drive for success. We believe that diverse perspectives lead to better decisions and a stronger culture. That's why we foster an inclusive and supportive work environment where everyone feels valued.

We are an equal opportunity employer, committed to professionalism, respect, and personal development.

About The Role

Are you passionate about technology, smart devices, and modern control systems? Then this opportunity is just for you! As we continue to grow our customer service center in Sofia, we are looking for Technical Support Specialists to assist customers with:

• Internet routers and Wi-Fi configuration
• Smart control systems
• Device integration and usage

Key Responsibilities

• Deliver outstanding customer service and technical support via phone and email
• Assist with questions related to accounts, products, and orders
• Use available tools and resources to resolve customer issues
• Communicate with customers in a professional and friendly manner
• Follow established procedures and guidelines
• Redirect inquiries to appropriate departments when necessary

What We're Looking For

• Very good level of Spanish – minimum B2
• Good command of English – minimum B2
• Solid computer literacy and ability to multitask
• Knowledge of internet routers and network troubleshooting
• Previous experience or interest in consumer electronics
• Ability to explain technical information in a simple, clear way
• Excellent communication and interpersonal skills
• Flexibility to work shifts, including night shifts

What We Offer

• Competitive salary and long-term employment with a permanent contract
• Paid onboarding training – 1 month, full-time
• 21 days of paid annual leave
• A comprehensive benefits package, including:
• Additional health and life insurance
• Meal and gift vouchers
• Monthly transport allowance
• Recognition and reward programs
• Individual training and opportunities for professional development
• Career advancement and internal mobility opportunities
• Modern office environment with cozy relaxation areas

Ready to Get Started? If you're looking to grow your career in a dynamic and tech-driven environment – join One Sutherland!