Customer Service Representative (english)
Sutherland
Customer Service Representative (English)
We are looking for a Customer Service Representative with strong English skills to deliver a positive and efficient customer experience. In this role, you will handle customer interactions, resolve inquiries, and provide timely support while maintaining professionalism and accuracy.
Main Responsibilities
- Provide friendly and efficient customer support via phone, chat, or email
- Handle inbound and outbound communications while meeting performance goals
- Take ownership of customer issues until resolution or escalation
- Document interactions accurately and update customer information
- Identify and escalate complex or sensitive cases when needed
- Maintain confidentiality and handle sensitive information responsibly
Required: High school diploma or equivalent B2+ English communication skills (minimum) Ability to multitask and navigate multiple systems efficiently Customer-focused mindset with strong problem-solving abilities Attention to detail and accuracy in data handling ⌨ Basic computer skills (CRM tools, email, spreadsheets)
Core Competencies: Communication: Clear, professional, and empathetic interaction Empathy: Ability to understand and respond to customer needs Ownership: Taking responsibility for issues until resolution ⏳ Time Management: Prioritizing tasks and meeting deadlines Problem Solving: Identifying solutions in a timely and effective manner Adaptability: Thriving in a fast-paced and changing environment
All your information will be kept confidential according to EEO guidelines.