Customer Service Representative - Italian/english
Sutherland
Customer Service Representative- Italian/English
This is a full-time on-site role located in Alexandria for a Customer Service Specialist. In this role, the Customer Service Specialist will be responsible for delivering exceptional customer support, addressing inquiries, resolving issues, and maintaining high levels of customer satisfaction.
Your day-to-day responsibilities will include:
- Handling customer interactions with efficiency and empathy.
- Providing tailored solutions to meet customer needs.
- Ensuring a positive customer experience through effective communication and professional phone etiquette.
If you are passionate about delivering outstanding service and enjoy problem-solving in a fast-paced environment, we want you on our team!
We're Hiring Talented People! Fresh Grads are welcome to apply!
What we're looking for:
Fluency in English and Italian is a MUST! (B2) Strong skills in Customer Service & Customer Support Proven ability to enhance Customer Satisfaction & Customer Experience Problem-solving, active listening, & attention to detail Experience in a customer-facing role and familiarity with CRM tools is a plus Flexibility with night & overnight shifts is essential Proficiency in professional phone etiquette & communication techniques is a plus
If you're passionate about making a difference and love helping customers, we want YOU!