Bilingual (fr/en) Customer Service Support| Healthcare | Work - at - home - Remote Eligible
Sutherland
Bilingual (FR/EN) Customer Service Support| Healthcare | Work-At-Home
Competitive hourly rate of $18.25/hour, paid training plus generous PTO (be sure to ask about our new Global Flexible Vacation Policy!)
Medical, dental and vision benefits
Advancement opportunities – 80% of our frontline leaders have been promoted from within
Employee Discounts
EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland
We will provide all equipment, but to be successful when working from home you must have reliable, hard-wired internet service and a quiet, distraction-free place to work.
Job Description
Provide customer service support to the providers via phone and email
Provide accurate reporting data in compliance with industry standard
Be point of contact for the event vendor management process includes activating and adding new vendors
Accurate issuance of payments to vendors and others
Generating pre and post event reporting
Must be comfortable assisting providers and staff by training them on event management details and event related responsibilities
Qualifications
Fluency in French AND English
Exceptional customer service skills
Proven written/communication skills with high attention to detail
Good knowledge of MS Office
Self-Driven, strong multitasking abilities
Ability to work individually and with a team
Prior experience in healthcare setting (preferred)
Prior project/event planning experience (plus)
SME/Floor support experience (plus)
Additional Information
As a digital transformation company -- and Great Place to Work certified -- Sutherland has been helping customers globally achieve greater agility and transform automated customer experiences for over 35 years. We work with some of the world's most known brands in dozens of industries, including Banking & Financial Services; Insurance; Communications, Media & Entertainment; Healthcare; Retail & Consumer Packaged Goods; Technology; Travel, Transportation, Hospitality & Logistics; and Mortgage Services, helping them to better support and serve their customers.