AI Implementation Lead (remote, North America) - Remote Eligible

AI Implementation Lead (Remote, North America)

As Supermove's AI Implementation Lead you will scale our product to thousands of companies. You have big upside if we execute well, and we can't do this without you. You will own the delivery and optimization of Supermove's AI products from initial configuration through deployment, iteration, and customer enablement. You will act as the bridge between our customers, Product, and Engineering, ensuring every AI solution is implemented with precision and measurable value. You will define how Supermove delivers AI at scale by building repeatable frameworks, playbooks, and insights that drive enterprise-level adoption. This is a hands-on, high-visibility role for someone who thrives in ambiguity, is technically fluent, and loves turning cutting-edge AI into tangible results for customers.

What You'll Do

• Lead end-to-end AI implementations, including configuration, testing, and deployment for Voice Agent, Co-Pilot, and related AI solutions.
• Design and maintain AI playbooks and best practices for prompt design, conversation flow, and customer configuration.
• Serve as the AI subject-matter expert during customer onboarding and post-go-live optimization cycles.
• Partner with Product and Engineering to pilot new AI features, provide structured feedback, and identify enhancements.
• Analyze AI performance by monitoring accuracy, adoption, and user feedback to inform future iterations.
• Collaborate cross-functionally with Implementation PMs, TAMs, and PSEs to integrate AI capabilities into the broader customer journey.
• Train customer teams on self-service management of AI tools, including prompt iteration and reporting.
• Build structure and repeatability by documenting configurations, processes, and insights that scale across all implementations.

What You Bring

• 3–5 years experience in Professional Services, Solutions Engineering, or AI/automation delivery within a SaaS company.
• Proven track record leading technical customer implementations from kickoff to go-live.
• Strong understanding of LLMs, conversational AI, and automation platforms such as OpenAI, LangChain, or Dialogflow.
• Experience with prompt design, workflow configuration, and structured data (JSON, APIs).
• Excellent communicator who can simplify complex AI concepts for customers and internal stakeholders.
• Highly organized and detail-oriented, with a focus on process rigor.
• Curious, adaptable, and driven to experiment with emerging technologies.
• Startup mindset with the ability to balance structure and speed.

Market comp, medical, vision, dental. Remote work environment.