View All Jobs 38185
Customer Service Representative
Coordinate service calls to ensure timely customer response and satisfaction
North Royalton, Ohio, United States
Mid-Level
$23
– 26
USD / hour
yesterday
Superior Skilled Trades
A staffing agency specializing in providing skilled tradespeople for construction, industrial, and manufacturing sectors.
2 Similar Jobs at Superior Skilled Trades
Customer Service Representative / Office Administrator
Seeking a Customer Service Representative / Office Administrator for a direct hire opportunity with our client in North Royalton, OH.
This position offers full benefits including PTO, Medical, Dental and Vision!
Pay is between $23 - $26 per hour (based on experience)
Responsibilities:
- Answer incoming phone calls and provide exceptional customer service to clients and technicians.
- Schedule and coordinate service calls efficiently to ensure timely response and customer satisfaction.
- Maintain accurate records of service requests, work orders, and schedules.
- Support daily office operations, including filing, data entry, and document management.
- Communicate with field staff and management to ensure jobs are completed on time and to company standards.
- Assist with billing, invoicing, and other administrative tasks as needed.
- Utilize CRM systems to manage customer information and job tracking.
Qualifications:
- 3+ years of administrative, receptionist, or customer service experience in an office environment.
- Previous experience scheduling service calls in a plumbing, HVAC, or construction industry is highly desirable.
- Proficient with Microsoft Office Suite and general office technology.
- Strong organizational, multitasking, and time management skills.
- Excellent verbal and written communication abilities.
- Positive, team-oriented attitude and professional demeanor.
- Experience with ServiceTitan CRM or similar dispatching/scheduling software is a major plus.
If you are interested in learning more about this role, please submit your resume for immediate consideration!
Customer Service Representative
North Royalton, Ohio, United States
$23
– 26
USD / hour
Customer Success
About Superior Skilled Trades
A staffing agency specializing in providing skilled tradespeople for construction, industrial, and manufacturing sectors.