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Customer Service Rep
Support customer orders and resolve inquiries to ensure timely delivery and satisfaction
Southgate, Michigan, United States
Entry Level
yesterday
SunSource
Provides industrial and mobile fluid power distribution, engineering, and repair services across hydraulic, pneumatic, and motion control systems.
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Customer Service And Sales Support
Responsible for all aspects of customer service and sales support.
-Create new orders in internal systems as required.
-Initial quotes, process approvals, shippers and invoice requests according to priority.
-Ensure all pertinent information is captured and entered into ERP.
-Interface with Operations to expedite/prioritize delivery scheduling of services.
-Interface with Customers, Sales, Operations and Shipping/Receiving to resolve issues and answer questions.
-Review and manage workflow schedules to proactively manage open orders.
-Knowledge of Microsoft Office Products (Excel, Word, Outlook, etc.)
-Ability to multitask
-Minimum High School diploma or equivalent
About SunSource
Provides industrial and mobile fluid power distribution, engineering, and repair services across hydraulic, pneumatic, and motion control systems.