Customer Service Manager/team Leader

Customer Service Manager/Team Leader

SunSource and its family of companies represent 200+ locations and 3,000+ employees making up one of North America's leading value-add industrial distribution companies. We provide customers with products and solutions within Fluid Power, Fluid Process, Fluid Conveyance, General Industrial Components, and Industrial Service & Repair.

Are you looking for a meaningful career opportunity with an organization that values goal setting, hard work, and dedication? Consider joining us at SunSource! We offer a variety of opportunities and strive to reward our employees for their commitment. Our associates are what makes us special and sets us apart from our competitors. If you have a desire to learn in a dynamic and diverse work environment that champions growth and development, we would love to hear from you!

Based in Tucker, GA the primary responsibility of the Customer Service Manager/Team Leader is to insure the operation runs smoothly, and for guiding and directing the daily activities of 4 customer service reps. You will be responsible for your own accounts and for handling sales and inbound calls with the team as you drive toward these critical objectives:

• Maximize customer satisfaction by ensuring that the customer service team provides outstanding customer service.
• Maximize contribution margins at the customer accounts serviced.
• Ensure smooth day-to-day operation of the customer service department.
• Manage annual departmental expenses within approved budget.

Why You'll Love Working for Us:

• Industry competitive compensation plan
• Medical, dental and 401(k)
• We also offer tuition reimbursement and training opportunities for talented people with a desire to learn and grow!

What We Need from You:

• Minimum 2 year business or technical degree or a combination of formal training and experience. Bachelors degree is preferred.
• 3+ years customer service experience, a successful track record of handling all types of customer accounts in a manufacturing and distribution environment. A thorough understanding of the processes and detail of the customer service function.
• 2+ years experience managing as a supervisor or working in a lead position is desirable. Experience in the fluid power industry desired.
• Excellent verbal and written communication skills.
• Demonstrated critical thinking, problem-solving, and decision-making skills
• Proficient in the use of computers, MS Office products, and ability to learn order entry and CRM software.
• Must have the ability to identify, from existing orders, incremental selling opportunities within current customers and to communicate those opportunities to outside sales.

We are an Equal Employment Opportunity Employer M/F/V/D. WE PARTICIPATE IN E-Verify. If you are an individual with a disability and require an accommodation to complete the application process, please contact recruiting@sunsrce.com to request reasonable accommodation. Only requests for accommodations in the application process will be returned.

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