Warehouse Customer Service Rep - 2nd Shift

Warehouse Customer Service Representative (Wcsr)

Only accepting applications for 2nd shift - The Warehouse Customer Service Representative (WCSR) is a customer-facing role within the warehouse, responsible for handling customer inquiries, coordinating order fulfillment, and ensuring smooth logistics operations. This position bridges warehouse operations with customer service, ensuring accuracy, efficiency, and satisfaction. The WCSR has an in depth knowledge of customer products, procedures and processes.

Duties and responsibilities include: serving as the primary point of contact for customers regarding order status, shipments, and inventory availability; processing orders, tracking shipments, and coordinating with warehouse staff to ensure timely deliveries; addressing and resolving customer concerns related to shipping errors, damages, or delays; working closely with logistics, shipping, and inventory teams to maintain accurate records; generating reports on order accuracy, shipping performance, and customer complaints; ensuring compliance with company policies, safety standards, and warehouse procedures; utilizing warehouse management systems (WMS) and customer relationship management (CRM) tools; and supporting continuous improvement efforts to enhance customer service and operational efficiency.

Knowledge, skills, and abilities required include experience in customer service, logistics, or warehouse operations; strong verbal, written and interpersonal communication and problem-solving skills; familiarity with inventory management and shipping procedures; ability to multitask in a fast-paced environment; proficiency in Microsoft Office and warehouse management software; ability to read and interpret documents such as invoices, pick tickets, customer orders, procedure manuals, and requisitions; ability to calculate figures and amounts; ability to interpret technical documents; and ability to work in a team environment.

Education and/or experience required includes a high school diploma or general education degree (GED); three years or more related experience in customer service, preferably 3rd party logistics or equivalent combination of education and experience. Certifications, licenses, and registrations include possessing or having ability to become forklift certified and a valid driver's license or equivalent.