Senior Key Account Manager

Senior Key Account Manager

Primary Location: Charlotte

Location: Charlotte, NC, US, 28273

Remote or On-Site: Hybrid

Travel Requirement: 30-50%

Location: Eastern or Central US Preferred

As a Senior Key Account Manager, you will be responsible for developing and executing strategic plans to maximize sales and profitability within a portfolio of designated key accounts, building strong relationships with key decision-makers, and ensuring customer satisfaction to achieve long-term business growth. You will do this through developing a deep understanding of business needs and organizational dynamics and aligning Sun Chemical solutions and resources and proactively identifying new opportunities and excellent customer service; acting as the primary point of contact for key accounts, negotiating contracts, organizing and leading organizational teams and resources to ensure customer satisfaction.

Essential Job Functions:

• Establishing and nurturing deep, trusting relationships with key clients at all levels within their organizations. Having comfort and experience with C-Suite Engagement and Interactions.
• Developing comprehensive account plans for each key client, outlining sales strategies, growth opportunities, and key performance indicators (KPIs). Regularly track key account metrics, including sales revenue, customer satisfaction, and market share and competitive activity.
• Acting as a trusted advisor to key clients, identifying and presenting tailored solutions that align with customer needs and business objectives, including opportunities to upsell and cross-sell within existing positions. Proactively identifying and addressing customer concerns, resolving issues promptly and effectively.
• Conducting regular customer visits and meetings to understand their business needs, challenges, and strategic priorities.
• Collaborating with cross-functional teams (marketing, product development, customer service, regulatory, operations/supply chain) to ensure seamless customer experience.
• Influencing and leading field resources (local sales, customer technical service, and inplants) in alignment and support of account strategies and needs.
• Managing the sales cycle, including proposal development, presentations, and closing deals. Leading sales negotiations and contract renewals, securing mutually beneficial terms.
• Preparing detailed sales reports and presentations for senior management, highlighting key trends and insights.

Required Education & Experience:

• Proven track record of success with at least 15 years in B2B sales, with a focus on managing large, complex accounts.
• Global Account coordination experience preferred.
• Excellent communication, negotiation, and relationship-building skills.
• Strong analytical and problem-solving abilities.
• Deep understanding of the industry, market dynamics, and customer needs.
• Proficiency in CRM software and sales tools.
• Bachelor's degree in business, sales, or a relevant field preferred.

Benefits

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, medical, dental, vision, short and long term disability benefits, 401(k)+match and life insurance. Eligibility of benefit timing may vary.

Equal Employment Opportunity

It is Sun's policy that applicants for employment are recruited, selected, and hired on the basis of individual merit and ability with respect to the position being filled. Sun prohibits discrimination on the basis of race, color, religion, creed, national origin, age, gender, sexual orientation, gender identity, marital or veteran status, disability, or any other status protected by applicable law.

Employment agencies are an important component of our talent acquisition strategy, and we value the partnerships we have built with our preferred vendors. We will not accept unsolicited resumes from employment agencies for any employment opportunity. All resumes submitted by search firms to any employee at Sun Chemical or directly to hiring managers in any form without a signed contract on file, and search engagement for that position, will be deemed unsolicited in nature, and no fee will be paid in the event the candidate is hired as a result of the referral or through other means. Additionally, any resume submitted without a contract in place will be considered property of Sun Chemical and no fees will be paid to the agency if the candidate is hired.