RSO Account Manager - West Coast - Remote Eligible

Rso Account Manager

Join Summus, where we're not just innovating, we're revolutionizing the health journey!

We're on the lookout for outstanding, authentic, and accountable humans to join our dynamic team at Summus in the role of RSO Account Manager within our Operations department. This is a fully remote position based on the West Coast (U.S. Pacific Time Zone).

Imagine a world where families swiftly connect with top-tier doctors for any health query. At Summus, our cutting-edge clinical navigation and specialty care model simplifies the healthcare landscape, guiding our members through every twist and turn of their health journey. We've attracted the world's best physicians across 120+ specialties, placing trusted doctors at the heart of all health decisions, driving better and more cost-efficient outcomes for families and employers alike.

Our comprehensive programs support members in areas of cancer, musculoskeletal, women's health, and cardiometabolic health.

We believe that timely access to expert medical guidance leads to better decisions and fundamentally improves health outcomes. Our platform offers employers and consultants a straightforward, powerful solution that empowers employees to make informed, potentially life-changing health choices, backed by measurable outcomes.

Health plans gain immense value from Summus by accelerating access to high-quality specialists, enhancing member satisfaction, and optimizing network utilization, especially in value-based care models.

Our technology, trusted by leading US health systems, ensures seamless implementation and global scaling of our specialty care and peer-to-peer programs, all supported by robust data analytics and reporting capabilities.

From e-consults to curbside consults, Summus creates a trusted community where primary care providers and community specialists collaborate effortlessly with experts across diverse specialties. Our powerful technology platform centers real human connection in the member experience, ensuring doctors are integral to every healthcare decision. Summus supports families with medical record collection, curation, and secure storage, all within the Summus platform.

Ready to revolutionize clinical navigation and drive transformative change in healthcare? Apply today and become part of our passionate team of Summies, dedicated to connecting patients, caregivers, families, and physicians with top-tier medical expertise anytime, anywhere.

Job Summary

Our mission at Summus is to bring the human connection back to health care, and to accelerate speed and access to high-quality expertise to allow people to make better, more informed medical decisions. Provide summary of role.

We are seeking a remote West Coast (U.S. Pacific Time Zone) based experienced individual to join our team as a RSO Account Manager. In this role you will serve as the primary liaison between hospital system clients and internal teams, ensuring seamless communication, efficient project execution, and strong client partnerships. This role manages client implementations, ongoing support, and quarterly business reviews while driving operational excellence through documentation, reporting, and process improvement. With a focus on healthcare client success, this individual will balance strategic relationship management with hands-on project delivery.

This is a West Coast based (U.S. Pacific Time Zone) fully remote position.

Responsibilities

• Serve as the primary point of contact for hospital system clients, fostering strong relationships and clear communication between clients and internal teams
• Respond to client inquiries and manage escalations, driving swift resolution in partnership with cross-functional teams to maintain satisfaction
• Plan and facilitate client meetings, including regular check-ins, ensuring agendas are clear, discussions are focused, and outcomes are actionable
• Oversee client implementations, coordinating project plans, timelines, deliverables, and documentation to ensure seamless onboarding and adoption
• Maintain comprehensive documentation and shared resources for client activity, updates, and deliverables to ensure alignment and transparency
• Send, track, and manage data files with accuracy, security, and timeliness
• Partner with internal teams (Operations, Clinical, Product, Data, etc.) to execute on client needs and deliver successful outcomes
• Develop and maintain standard operating procedures (SOPs) and workflows that support scalable project management and operational excellence
• Prepare and deliver reporting and presentations for clients, highlighting progress, value delivered, and key initiatives
• Proactively identify opportunities to optimize processes, enhance client experience, and strengthen relationships
• Stay current on industry trends and remote healthcare advancements, applying insights to improve programs and client delivery