Solution Customer Success Manager (s - csm) For SAP Office Of The CFO (ocfo) Finance

Solution Customer Success Manager (S-CSM) for SAP Office of the CFO (oCFO) Finance

At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

Location: SAP Office, Alpharetta, GA

What You'll Do

Act as a trusted advisor: Build deep executive relationships and earn trusted advisor status with customers. Maximize customer lifetime value: Deliver solution area expertise to customer executives and their line of business. Accelerate value delivery: Drive rapid adoption and consumption of SAP oCFO solutions. Identify new opportunities: Leverage new or expanded SAP solutions, including the upcoming SAP Cloud Business Suite. Mitigate churn: Manage renewals of SAP solutions/services. Support sales: Identify sales leads and assist in expansion and upsell efforts. Crisis management: Handle difficult customer situations and de-escalate crises. Drive renewals and expansions: Focus on subscription or perpetual license-based solutions.

What You Bring

Executive presence: Strong relationship-building skills. Business acumen: Deep knowledge of business models, strategies, and processes. Problem-solving: Proven ability to handle complex issues with customer executives. Cloud software expertise: Experience with cloud software solutions and delivery models. Domain expertise: Expert level Finance domain expertise. Risk mitigation: Ability to apply risk-mitigation strategies. SAP solutions knowledge: Understanding of SAP oCFO solutions and related business processes enabled by such solutions. Technical understanding: Some technical knowledge to address customer issues. Educational background: Bachelor's degree or equivalent required. Software experience: Knowledge of SaaS, PaaS and IaaS processes. Project management: Strong program/project management and governance skills. Commercial skills: Good commercial/deal support skills. Communication skills: Excellent verbal and non-verbal communication skills. Renewals and expansions: Experience driving renewals, expansions, and up-sells. Knowledge of Financial Solutions a plus.

Meet Your Team

Collaboration: Work closely with SAP CSM leadership across all Solution Areas, account teams, industry teams, partners, and solution management organization. Coordination: Coordinate internal SAP and partner resources to ensure value delivery.

Skills You'll Use

Professional Skills: Business Acumen, Complex Problem Solving, Effective Communication, Customer Orientation, Establishing Trust, Influencing Skills. Tech Industry & SAP General Skills: Key Performance Indicators (KPIs), Artificial Intelligence, Software-as-a-Service, Technology Innovation, SAP Cloud Suite Portfolio, RISE and GROW with SAP. Role Specific Skills: Customer Value Journey Alignment, Account Governance, Account Strategy, Customer Success Management, Customer Retention, Relationship Building, Technology Solution Adoption, Overcoming Objections.

Future Direction

Integration with SAP Cloud Business Suite: Prepare for the transition to SAP Cloud Business Suite, which integrates AI, real-time data, and comprehensive business applications. AI-driven innovation: Leverage AI capabilities embedded in SAP Business Suite to enhance productivity and decision-making. Unified business processes: Utilize SAP Business Suite to streamline operations across finance, HR, supply chain, and more. Scalability and flexibility: Embrace the modular and extensible nature of SAP Business Suite to adapt to evolving business needs.

Focus on SAP Cloud Business Suite Finance Solutions

SAP Office of CFO (oCFO) Solutions: Record to Report: Utilize solutions such as Blackline, Advanced Financial Close, and Group reporting to enable standard accounting & financial close processes Quote to Cash: Utilize solutions such as Configure Price Quote (CPQ), Convergent Mediation, and Billing & Revenue Innovation Management (BRIM) to enable end to end sales processes Treasury: Utilize solutions such as Digital Payments and Multi-Bank Connectivity to enable cash flow management and overall financial health Compliance: Utilize solutions such as Governance, Risk & Compliance (GRC), Document & Reporting Compliance (DRC), and Global Trade Services (GTS) to enable adherence to laws, rules, and regulations Financial Planning and Analysis: Utilize SAP Analytics Cloud Planning for collaborative enterprise planning, data analysis, and visualization. Additional: Utilize Business Technology Platform services to extend oCFO applications and utilize Business Transformation Management solutions to enable the People, Process, and Technology elements of a broader cloud transformation