Solution Customer Success Manager - Successfactors - TW

Solution Customer Success Manager

At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

As a SuccessFactors Solution Customer Success Manager (S-CSM), you will act as a trusted advisor, maximizing customer lifetime value by delivering Human Resource solution area expertise to customer executives and their line of business while accelerating near term value delivery via the rapid adoption and consumption of solutions.

Build deep executive relationships and earn trusted advisor status with customers

Identify new opportunities for customers to leverage new or expanded SAP solutions

Mitigate churn and manage renewals of SAP solutions/services

Identify sales leads and support sales in expansion and upsell efforts

Manage through crisis and de-escalate customer situations

Drive renewals, expansions, and up-sells of subscription or perpetual license-based solutions

Strong executive presence and relationship building skills

Deep knowledge of HR business models, strategies, and line of business processes

Proven ability to handle difficult customer situations and discuss complex issues with customer executives

Experience with cloud software solutions and delivery models

Expert level buying center/Lines of Business domain expertise

Ability to apply risk-mitigation strategies to customer situations

Knowledge of SAP solutions portfolio and the business processes they enable

Some technical understanding for assigned solution area to address technical issues with customers

Bachelor's degree or equivalent required

Experience in business software

Knowledge of SAAS and IAAS processes

Strong program/project management and governance skills

Expert commercial/deal support skills

Relationship-driven mindset with excellent verbal and non-verbal communication skills

Experience driving renewals, expansions, and up-sells of subscription or perpetual license-based solutions.

You will work closely with SAP Greater China leadership, account teams, industry teams, and solution management organization. You will also coordinate internal SAP and partner resources to ensure value delivery.

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best. We win with inclusion SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world. SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.