Solution Customer Success Manager (scsm) - SAP Business Technology Platform (singapore)

SAP Business Technology Platform Customer Success Partner

The focus of this position is to help customers consume SAP Business Technology Platform (SAP BTP) within their application projects as the cloud platform-of-choice. BTP is the engine for innovation through integration, extension, and analysis scenarios of the Intelligent Enterprise. SAP BTP CSPs work with the most cutting-edge and innovative SAP solutions and coach SAP's most strategic customers.

The BTP Customer Success Partner (CSP) role is responsible for developing relationships with technical decision makers in their assigned accounts to ensure broad consumption of the portfolio both within and across application projects through Technical Advisory.

Responsibilities:

• Proactively partner with customers to sustainably increase consumption of SAP BTP services, and coordinate activities with the Account Team.
• Analyze the big picture, have expertise with digital transformation, and coach on technical and business architectures.
• Be the primary SAP BTP strategic point of contact and will orchestrate success resources across SAP and customers, as described in the SAP BTP engagement model.
• Analyze your customer's technical needs and execute consumption plans for your assigned customers.
• Provide recommendations and prepare the customer to make the best use of the solution, in alignment with SAP strategy and roadmap.
• Be a voice of the customer to internal SAP stakeholders.
• Work with colleagues from a broad variety of groups such as Cloud Success Services life-cycle relevant centers of experts, Account Teams, Pre-sales, Product Management groups, Support, Services, Partners, etc.

Our Team:

We pride on a work environment that is inclusive and diverse. Every idea and perspective are valued. The SAP Business Technology Platform CSP team is committed to sustain each other to ensure success, both individually and as a team. We have a pay-it-forward mentality and are always willing to help our colleagues. Our culture is built upon sharing best practices, utilizing communication platforms to answer each other's questions, and bringing an entrepreneurial spirit to the mission of driving SAP BTP consumption growth together. We provide opportunities to lead regional and global workstreams that help us improve as a team and contribute to great customer experiences.

Role Requirements:

• 4-6 years of experience working in the IT Industry.
• Background could be Software Engineering, Solution Management, Project/Product Management, Project Implementation, Pre-sales, Technical Customer Engagement, Customer Success, Proactive Support Services, Consulting, etc.
• Deep understanding of one or more areas of the SAP BTP portfolio: SAP BTP Extension and Integration Suite, Cloud Databases, Cloud Data Management, Analytics Cloud Solutions.
• Foundational knowledge of public cloud platforms and providers (e.g. Microsoft Azure, Amazon Web Services, Google Cloud, etc.)
• Certifications in enterprise architecture are a plus.
• Great communication and presentation skills.
• Familiarity with design thinking methodology is a plus.
• Ability to navigate complex organizational dynamics both internally at SAP, as well as externally with customers and partners.
• Ability to continuously learn and adapt to the unique business and cultural practices of each region/country.
• Focus on customer service mindset and customer empathy.
• Passion for learning new technologies and enjoy problem solving.