SAP Tripit Ixp Intern - Customer Support Specialist
SuccessFactors
SAP TripIt iXp Intern – Customer Support Specialist
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
The SAP Internship Experience Program is SAP's global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers. This is more than an internship; it's the foundation for a career built on connection, creativity, and impact.
Position Title
SAP TripIt iXp Intern – Customer Support Specialist
Location
São Leopoldo, Brazil
Expected Start Date to End Date
November 2025 – November 2027
What You'll Build
Customer Assistance: Provide prompt, well-written, and friendly assistance to TripIt users via various channels, including email and social media.
Bug Troubleshooting: Identify and report bugs, collaborating with Product and Engineering for fixes and enhancements.
Documentation: Contribute feedback and insights to product support documentation, FAQs, and knowledge base articles.
Feedback Collection: Gather and report user feedback to the product and development teams to help improve the overall user experience.
Compliance: Assist in the verification and screening of accounts to ensure compliance with SAP standards.
Collaboration: Work closely with other teams, including Product, PR, Engineering, and Marketing, to ensure a cohesive and positive user experience.
What You'll Bring
We're looking for someone who takes initiative, perseveres, and stays curious. You like to work on meaningful, innovative projects and are energized by lifelong learning.
Current university student
Fluent in English (written and spoken)
Customer Focus: A genuine passion for helping customers and providing excellent customer service.
Communication Skills: Strong written and verbal communication skills with the ability to convey technical information in an understandable manner.
Team Player: Ability to collaborate with cross-functional teams and contribute to a positive work environment.
Preferred Skills
Problem-Solving: Ability to troubleshoot and solve problems efficiently and effectively.
Adaptability: Comfortable working in a fast-paced and dynamic environment, adapting to changes and challenges.
Tech Savvy: Comfortable using basic digital tools and applications, with a willingness to learn more complex tools.
Where You Belong
Be part of SAP Next Gen, a global community for students, universities, schools, and educational partners who are passionate about innovation and technology.
- Culture of Collaboration: Partner with experienced SAP colleagues and expert mentors who will support your growth. Grow professionally through personalized mentoring, coaching, and career development support.
- Project-driven Experience: Kickstart your career with hands-on learning experiences, making an impact from day one by contributing to meaningful projects that help the world run better. You'll have endless learning resources at your fingertips and gain future-ready skills from a variety of virtual, in-person, and hybrid learning sessions, cultivated just for you and aligned with our learning approach.
- Gain Visibility: Build relationships with leaders and peers across teams and functions. Showcase your ideas, skills, and creativity in a global, fast-paced environment. Open doors for future career opportunities within SAP and beyond.
If you are passionate about travel and customer service, and thrive in a dynamic environment, we invite you to apply and join our team at TripIt. Together, let's make travel organizing an effortless and enjoyable experience for millions of users around the world.