Head Of Sales (f/m/d) Customer Experience Austria & CEE

SAP Sales Manager

At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

As a people manager, you will elevate the performance and growth of your direct team and the broader CX organization. You will coach, develop, and inspire Solution Sales Executives while fostering a culture of collaboration across markets. You are expected to know your extended team, share insights with peer leaders, and role model SAP's leadership principles in every interaction. In this role, you will lead the CX business for your region—driving ACV, pipeline generation, and profitability. You will instill world-class sales discipline, drive ERP-to-CX co-sell motions, and ensure customer adoption and expansion within SAP's installed base. You will also serve as the primary escalation point for CX sales activities within the Market Unit Austria and the region CEE.

Key Responsibilities:

• Lead, coach, and develop a high-performing team of CX Solution Sales Executives through recruiting, performance management, and ongoing 1:1 coaching.
• Own regional CX performance, ensuring achievement of quarterly and annual ACV, pipeline, and profitability targets.
• Build and manage a healthy, predictable pipeline; drive rigorous forecasting discipline and participate in regular business reviews.
• Drive net-new, upsell, and cross-sell motions, partnering with Customer Success to ensure renewals and adoption.
• Collaborate closely with ERP and Industry Sales Leaders to attach CX into the SAP base and expand into new logos.
• Partner with Marketing, Pre-Sales, and the Partner ecosystem to generate demand, increase market coverage, and accelerate deal cycles.
• Inspect deals for quality, risk, and strategy, ensuring adherence to SAP's sales excellence standards and continuous performance improvement.
• Serve as the voice of the field—provide clear, data-driven feedback on market trends, opportunities, and execution challenges to regional leadership.
• Build and maintain executive relationships with Chief Digital, Marketing, and Customer Officers, positioning SAP as the trusted advisor for connected customer experiences.

Experience:

• 3+ years of first-line leadership managing enterprise SaaS sales teams.
• 9+ years of successful enterprise software sales experience, ideally across CRM, CX, martech, or eCommerce.
• Proven record of exceeding quota and orchestrating complex, multi-stakeholder sales cycles.
• Deep process expertise across lead-to-cash, order-to-cash, and service-to-resolution.
• Experience working with partners, digital agencies, and system integrators in the CX ecosystem.
• Demonstrated success scaling customer footprint and market share profitably.

Education, Skills, and Competencies:

• Bachelor's degree in Business, Technology, or a related discipline.
• Strong command of forecasting, pipeline management, and deal inspection.
• Excellent written and verbal communication skills in German and English; executive presence with the ability to influence at C-suite level.
• Proficiency in PowerPoint and Excel; skilled at producing clear, data-driven reports and presentations.
• Collaborative, coachable, and effective in a matrixed, virtual environment.
• Resilient under pressure, with the ability to manage complexity and ambiguity in long sales cycles.
• Deep understanding of CX solutions and the ability to articulate value to measurable business outcomes.

What Success Looks Like:

• Consistent attainment of ACV and pipeline targets with high forecast accuracy.
• A cohesive, motivated sales team demonstrating continuous improvement and sales excellence.
• Increased CX attach to SAP ERP and expansion within the installed base and new logos.
• Strengthened executive networks that accelerate strategic deals and long-term customer value.

Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world. SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.