Customer Success Partner Expert

Customer Success Partner Senior Advisor - HXM

At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

The Customer Success Partner Senior Advisor - HXM proactively engages with an assigned portfolio of less complex customers to achieve business outcomes by supporting the customer's executives within a customer's buying center. This is done with the close support of manager/peers to drive mutual success across the Land, Adopt, Consume & Expand (LACE) cycle. With the oversight from management, the CSP has supportive responsibility for assuring the continuity of the customer's cloud subscription-based solutions and maximizing their usage at the product level. They are also supported by multiple CE&X life-cycle relevant centers of experts.

The main areas of responsibility are:

• Supportive responsibility for customer's success with SAP cloud subscription solutions with a given Domain or scope of assignment
• Supports execution of LoB/Buying Center level Relationship Assessments.
• Supports development, maintenance, and actioning buying center or LoB-level Outcome Success Plan (OSP)

Engagement & Coordination:

• Supports coordination of success resources across SAP to accomplish customer's desired outcomes.
• Is supported by the CE&X Centers and other SAP resources for deeper subject matter expertise when required

Consumption & Commercials:

• Supports monitoring LoB(s) adoption / consumption and documents business impact

Experience Requirements:

• 4 - 15 years of experience in the following areas:
• SaaS or Cloud Solutions experience a plus
• Managing customer engagements including commercial experience
• Excellent communication skills
• Excellent analytical skills

Education:

Bachelor's degree equivalent

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world. SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.