Customer Success Leader - HCM (australia And New Zealand)

Customer Success Leader – Hcm

At Sap, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

Lead transformation. Drive impact. Shape the future of work. We're looking for a bold and inspirational customer success leader – hcm to take ownership of our customer success organization across australia and new zealand. This is not just a leadership role—it's an opportunity to shape how leading organizations transform their workforce using sap hcm solutions. You'll lead a high-performing team, engage with senior executives, and drive real business outcomes that matter.

If you thrive in fast-paced environments, love building teams, and are passionate about turning strategy into measurable impact—this role is for you.

What You'll Own

• Drive customer value & growth
• Own the end-to-end success strategy across your region—driving adoption, value realization, renewals, and expansion
• Turn customer insights into growth opportunities and tangible business outcomes
• Lead forecasting, planning, and execution with a sharp focus on results
• Build powerful executive relationships
• Act as a trusted advisor to c-level stakeholders across top enterprise customers
• Lead strategic conversations around transformation, innovation, and future workforce strategies
• Champion your customers internally and influence how we evolve our solutions
• Deliver customer success at scale
• Drive excellence across the full customer lifecycle—from onboarding to value realization and growth
• Embed best practices across the customer value journey (cvj)
• Proactively identify risks, remove roadblocks, and ensure outcomes are delivered
• Lead across the entire sap ecosystem
• Collaborate with sales, product, services, and partners to deliver seamless customer experiences
• Orchestrate cross-functional teams to accelerate transformation and unlock value
• Influence strategy with real market insights and customer feedback
• Build and inspire a world-class team
• Lead, coach, and develop a team of customer success managers into top-tier talent
• Create a culture that is customer-obsessed, data-driven, and accountable for outcomes
• Empower your team to think strategically and deliver measurable impact

What Makes You a Great Fit

You bring a proven track record of leading high-performing teams and delivering results. Deep expertise in hcm, saas, or enterprise customer success environments. Strong experience engaging and influencing senior executives. The ability to thrive in complexity and lead across matrixed organizations.

You are a strategic thinker with a bias for action. A natural leader who inspires and develops people. A customer champion focused on delivering measurable value. A storyteller with executive presence, able to connect vision to outcomes. A problem-solver who navigates ambiguity and drives results.

Location

Australia (with travel as needed)

Why This Role?

Lead transformation for some of the most strategic organizations in the region. Work at the forefront of cloud, ai, and workforce innovation. Make a visible impact on customers, teams, and business outcomes. Be part of a culture that values growth, leadership, and bold thinking.

Ready to make an impact? Join us and redefine what great customer success looks like.