Product Owner, Customer Success Technology (DET)

Product Owner

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword — it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? Agentforce is the future of AI, and you are the future of Salesforce.

This is an exciting opportunity within Salesforce's Digital Enterprise Technology (DET) team to drive a product portfolio that empowers our global Customer Success organization. As a Product Owner, you will bridge the gap between strategy and execution, designing applications that help our Customer Success Managers thrive. You will oversee a cutting-edge internal ecosystem, including our own Service Cloud instance, AI Automation with Prompt Builder, Agentic AI use cases, and custom Force.com applications. We are looking for a storyteller and agile expert who can balance scope, budget, and timelines while maintaining exceptional stakeholder alignment and a passionate pursuit of performance.

In this role, you will be part of a high-performing team that thinks big and moves fast. Your core mission includes:

• Agile Execution: Translate high-level product strategy into actionable tasks. Define sprint plans, prioritize the backlog, and adapt to changing circumstances to ensure work aligns with business objectives.
• User Advocacy: Represent the "Voice of the User" by conducting deep-dive research, interviews, and shadowing to understand pain points. Define problems with empathy to ensure we build the right solutions, not just requested features.
• Backlog Management: Break down complex epics into granular user stories with clear acceptance criteria, working closely with architects and engineers to ensure technical feasibility.
• Stakeholder Alignment: Build "business intimacy" with stakeholders. Demonstrate new features to leadership and incorporate feedback into future development cycles.
• Team Shielding: Act as the primary point of contact for the delivery team, shielding engineers from distractions while fostering a collaborative, transparent environment.
• Strategic Optimization: Consult with engineering teams to propose scalable solutions that address a wide range of business needs across the Salesforce platform.

Required Qualifications:

• 3+ years of professional experience in a highly analytical, strategy, or tech-centric role
• Proven track record in requirements gathering, creating product specs (metrics, goals, use cases), and managing agile development lifecycles
• Foundational understanding of the Salesforce Platform, specifically Service Cloud and enterprise Customer Success business functions
• Exceptional storytelling and presentation skills, with the ability to influence everyone from technical analysts to C-suite executives
• Intermediate to advanced understanding of product prioritization frameworks and data-driven decision-making
• Ability to function independently under aggressive deadlines in a fast-paced, global team environment
• A related technical degree required
• Ability to travel occasionally (less than 10%)

Preferred Qualifications:

• Deep understanding of SaaS business models, operations, and Customer Success workflows
• Agile/Scrum certifications (CSPO/PSPO) or Salesforce-specific certifications (Force.com, Service Cloud Consultant)
• Experience with the Force.com and Visualforce development platforms

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what's possible — for yourself, for AI, and the world.

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.