Named Account Executive - Retail

Strategic Account Manager

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword — it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? Agentforce is the future of AI, and you are the future of Salesforce.

Overview of the Role: Salesforce is looking for a Strategic Account Manager to join our Retail Enterprise team in Italy. As a trusted partner, you won't just sell AI agents — you'll work alongside them to deliver meaningful outcomes for a small set of our most strategic, top-tier accounts. In this role, you will serve as the senior strategic lead, driving long-term partnerships at the C-level while orchestrating a cross-functional team to deliver one seamless Salesforce vision for your customers. Responsibilities:

• Own and grow a key strategic account within the Retail sector headquartered in Italy, leading the full account strategy from annual quota planning through to long-term vision.
• Engage C-level decision-makers to position Salesforce solutions through value-based selling, business case development, and return on investment analysis.
• Coordinate a cross-functional virtual team — including sales engineers, sales specialists, professional services, partners, and executives — to deliver a cohesive and seamless customer experience.
• Act as a trusted advisor by understanding your customer's unique business challenges and evangelizing AI-powered Salesforce solutions that help them achieve their goals and innovate within their organizations.

Required Qualifications:

• Proven track record of selling complex enterprise software or technology solutions to C-level executives within large, strategic accounts, with consistent achievement of revenue goals.
• Demonstrated experience defining and executing comprehensive account strategies for complex accounts, balancing long-term vision with annual quota planning.
• Proven ability to design and lead strategic workshops and develop compelling Points of View within a complex, multi-stakeholder account environment.
• Business fluency in both Italian and English.

Preferred Qualifications:

• Experience thriving in high-paced, high-pressure environments with the ability to execute effectively under uncertainty.
• Strong knowledge of industry trends in the Retail sector, with the ability to build a compelling digital transformation narrative.
• Experience partnering with global system integrators and services teams to ensure successful delivery of contracted solutions.
• Excellent interpersonal and communication skills with the ability to adapt style across audiences, from operational teams to C-suite executives.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what's possible — for yourself, for AI, and the world.