Customer Success Manager - 2 - Remote Eligible

Customer Success Manager

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword — it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? Agentforce is the future of AI, and you are the future of Salesforce.

As a Customer Success Manager (CSM), you will be a pivotal part of delivering our premium offering, which is designed to unlock continuous innovation, agility, and enduring value. You'll partner directly with our most critical customers, guiding them on their journey to accelerate business value and achieve success from their investment in Salesforce.

We're searching for a high-energy Customer Success Manager to join our new team in the Taiwan market. You will use your deep business, industry, and product knowledge to build and foster trusted relationships with key stakeholders, ensuring our customers realize the full potential of their Salesforce solutions. This is an opportunity to directly shape how we deliver unparalleled success to our most important customers and help them progress on their digital transformation journey.

If you're a problem-solver who thrives on building strong partnerships, proactively identifying opportunities, and empowering customers to achieve their goals, this is the role for you.

What You'll Be Driving

• Customer Advocacy: Partner with customer stakeholders to understand their goals, assess their capabilities, and provide strategic recommendations to help them accelerate their business and technology objectives.
• Strategic Guidance: Serve as a trusted advisor throughout the customer lifecycle, guiding them on best practices for org strategy, governance, and change management.
• Value Realization: Evangelize the full capabilities of Salesforce across all our Clouds and deliver business value by demonstrating how our solutions can solve customers' key business challenges and drive growth.
• Proactive Engagement: Proactively identify risks to a customer's success and work collaboratively with the account team to build and execute a mitigation plan.
• Relationship Building: Cultivate strong, strategic relationships with key stakeholders and executives, ensuring our partnership is solid and their long-term success is a priority.
• Cross-Functional Collaboration: Work seamlessly with Sales, Renewals, Professional Services, and Product teams to align efforts and maximize customer value.

What You'll Bring To The Table

• Relevant Experience: 3+ years of experience in a customer-facing role within enterprise SaaS or cloud technology, preferably in Customer Success.
• Product Expertise: Proven hands-on knowledge of Salesforce products and platform features, with the ability to articulate their value and align them to business priorities.
• Customer-Centric Mindset: Strong consulting skills and a track record of driving business value for customers by acting as a trusted advisor. You excel at navigating difficult conversations and handling objections.
• Business Acumen: A solid understanding of business processes (Sales, Service, Marketing, Support) and how they can be enhanced by business applications and automation.
• Communication & Influence: The ability to drive effective and influencing conversations at all levels, including with C-suite executives. You are skilled at delivering compelling presentations and fostering positive relationships.
• Regional Market Understanding: Fluency in Chinese and Business-level English are essential. Experience operating within Taiwan markets is highly desired.
• Resilience & Agility: You remain calm and effective under pressure and can adapt quickly to changes in a fast-paced environment.

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what's possible — for yourself, for AI, and the world.

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law.