Account Executive - Service Cloud - Remote Eligible
Stypi (Acquired by Salesforce)
Salesforce Service Cloud Account Executive
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword — it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? Agentforce is the future of AI, and you are the future of Salesforce.
We are seeking talented individuals with exceptional energy, leadership, and initiative to drive awareness for one of the fastest-growing applications. We are looking for two distinct profiles:
1. Service Engagement AE
This role focuses on the Contact Center and AI applications in customer service with a particular emphasis on Voice, Digital Engagement, and AI.
2. Field Service AE
This role focuses on the Field Service applications, AI applications, and complementary solutions.
You will be responsible for selling our SC products across various industries, playing a pivotal role in showcasing their value and enabling organizations to transform customer experiences.
Required Skills and Qualifications:
Demonstrated Success of quota carrying, technology solution-based direct sales experience.
Proven track record of experience with Field Service or Service Engagement software.
Account Planning Strategies: Create account plans to retain and grow ACV (Actual Contract Value) with existing accounts with a focus on upsell, and cross-sell.
Research and Discovery: Uncover customers' current processes, business objectives, and strategic goals based on customer discovery, use cases, and value hypotheses.
Solutioning: Identifies compelling value propositions that address customer needs by demonstrating an understanding of technology solutions.
Customer Communication: Interacting with customers in a clear, concise, and timely manner using a variety of communication methods (writing, speech, presentation) and tools (whiteboarding, Slack, Google Slides, Zoom).
Resource Application: Continuously runs toward results using the full capabilities of available resources and tools.
Team Selling: Aligns with the full capacities of the account team and partners to support the deal and customer success.
Preferred Skills and Qualifications:
Excellent interpersonal and communications skills.
Sales Methodology education.
Ability to develop cases and service requirements, while crafting and leading strategic alliances.
Ability to thrive in a fast-paced environment.
Track record of consistently achieving or surpassing quota.
Ability to work with multiple internal teams, govern, inspire, and leverage resources to align with account objectives.
Experience will be evaluated based on alignment with the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer work, etc.). Salesforce encourages applications from Aboriginal and Torres Strait Islander peoples, people of all ages, people living with a disability, LGBTIQ+ candidates, and people from multi-cultural backgrounds.
When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what's possible — for yourself, for AI, and the world.
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Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law.