Technical Service Coordinator

Technical Service Coordinator

The Technical Service Coordinator supports the daily operations of the Technical Service team in Korea by managing service requests, coordinating spare part management and loaner management, handling documentation, and facilitating communication with customers and internal stakeholders. This role plays a critical part in ensuring seamless service delivery, operational efficiency, and a positive customer experience.

Essential duties & responsibilities:

A. Service Operations Support

• Register and manage service requests (calls) in CRM/ERP systems
• Coordinate equipment repair and maintenance requests
• Verify warranty and service contract status and update systems accordingly

B. Parts & Logistics Administration

• Handle spare parts ordering, receiving, and inventory management
• Process RMA (Return Material Authorization) and communicate with regional/global teams
• Monitor monthly parts expenses and prepare cost summaries
• Collaborate with LogOps and vendors to track logistics and shipment progress

C. Documentation & Compliance

• Maintain service-related documentation in accordance with ISO and internal quality standards
• Archive maintenance and inspection records for regulatory and audit readiness
• Prepare periodic service KPI reports (e.g., TAT, FSR completion, call volume)
• Support internal and external audit preparation

D. Customer & Internal Communication

• Handle customer inquiries related to service status, Spare part readiness, and loaners.
• Communicate effectively with Sales, Customer Service, Finance, and other cross-functional teams
• Manage customer complaints, track progress, and support escalation when necessary

Qualifications & experience:

• Associate degree or higher, or equivalent relevant experience
• Minimum 1 year of experience in administration, coordination, or operations is preferred
• Strong proficiency in MS Office (Excel, Outlook)
• Basic English communication skills (email, documentation)
• Detail-oriented with strong documentation and data management skills
• Familiarity with SAP, Oracle, Salesforce (Field Service modules)
• Strong multitasking capabilities in a fast-paced environment
• Excellent communication and customer service mindset

Travel Percentage: 0%