Senior Technical Lead, IT Service Delivery

Senior Technical Lead, IT Service Delivery

As the IT Sr. Technical Service Delivery Lead, you are responsible for supporting service delivery within the Sales & Marketing Operations space, which includes Web Applications and Revenue Management application support. You will utilize your technical knowledge needed to deliver system enhancements, vendor management and technical requirements for our businesses. You will be a subject matter expert and understand the overall design and architecture of a platform and help support the end-to-end technical solution. You will monitor vendor performance against agreed expectations (contractual or otherwise) including regular vendor meetings to review expectations and performance.

What You Will Do:

• Perform activities by following Stryker's Software Service Delivery framework and processes.
• Manage daily support and maintenance of Web Applications by conducting long-term improvement operations to ensure compatibility with evolving mission requirements.
• Manage Vendor supported Revenue Management platform, working closely with business and key stakeholders to enable day-to-day operations.
• Offer best practices advice and recommendations to Managed services team around overall systems architecture and be the Subject Matter Expert.
• Manage the relationship between SaaS, System Integrators, Business, and various other stakeholders.
• Plan, evaluate, and improve the efficiency of operation processes and procedures to enhance quality, efficiency.
• Track licensing, users, and usage levels to ensure continuous compliance with contractual agreements and efficient use of the service according to funded usage levels.
• Troubleshoot and resolve platform issues or find simple, creative workarounds.
• Review system requirements, functional specifications and solutions for minor enhancements and critical break-fixes.
• Identify opportunities to improve the systems process flow, performance, and technical efficiencies, including automation, shift-left opportunities, process improvements, and other cost saving opportunities.
• Prioritize multiple initiatives across multiple applications and technical stacks on a consistent basis to support changing priorities.
• Ensure proactive root cause analysis and corrective and preventive measures are implemented to ensure delivery of an exceptional service.

What You Need:

Required Skills:

• Bachelor's Degree or equivalent from an accredited university required; bachelor's degree in the areas of Computer Science, Engineering, Information Systems, Business, or equivalent field of study preferred.
• Minimum 10 to 13 years of experience in web development & support and at least 5 years of experience in Microsoft Azure services.
• Expertise in C#, ASP.NET MVC/Web API, and the .NET Core/.NET 8 framework.
• Hands-on experience with cloud services, particularly Microsoft Azure, covering services like Azure Functions, App Services, Azure DevOps, Azure data lake and Azure data factory.
• Experience with database systems such as SQL Server and having expertise to automate routine administrative tasks using scripts (e.g., T-SQL, Batch Job) to increase efficiency.
• Expertise in front-end technologies (e.g., HTML5, CSS3, JavaScript) and modern frameworks like Angular or React JS.
• Experience in DevOps practices and tools for continuous integration and continuous deployment (e.g., Git, Jenkins, Azure DevOps Pipelines).

Preferred Skills:

• ITIL Foundations v4 certification preferred.