Technical Account Manager

Technical Account Manager

Striim, (pronounced "stream" with two i's for integration and intelligence), is a unified data integration and streaming platform that connects clouds, data, and applications with unprecedented speed and simplicity to deliver the right data at the right time. Striim is used by enterprise companies to monitor events across any environment, build applications that drive digital transformation, and leverage true real-time analytics to provide a superior experience to their customers. At our company, we believe and expect all of our employees to operate as one with unlimited potential and dignity.

Striim is looking for a passionate, driven, and customer-focused Technical Account Manager to join our team in India. As a Technical Account Manager (TAM), you will be a trusted technical advisor and strategic partner to a portfolio of our most important enterprise customers. You will be the primary technical point of contact as well as responsible for ensuring adoption, technical alignment, and driving long-term value from customer investment in our real-time data integration platform. This is a highly technical, customer-facing role that requires a deep understanding of our product, the customer's technical environment, and the broader data integration landscape. You will work closely with the Account Executive (AE) to provide a unified and comprehensive customer experience.

Responsibilities:

• Customer Technical Partnership:
• Build and maintain strong, long-term relationships with key technical stakeholders at customer accounts, including developers, engineers, and architects.
• Act as the voice of the technical customer within Striim, ensuring their feedback on product features and technical challenges is heard.
• Proactively engage with customers to understand their technical objectives, architecture, and evolving data integration requirements.
• Technical Expertise and Guidance:
• Serve as a subject matter expert on our real-time data integration platform, providing deep technical guidance, best practices, and architectural recommendations.
• Assist customers with complex implementation challenges, performance tuning, and troubleshooting of their data integration pipelines.
• Conduct technical reviews and health checks of customer environments to ensure optimal performance, scalability, and stability.
• Stay current with product updates, new features, and the broader data integration and streaming ecosystem.
• Strategic Planning and Value Realization:
• Partner with the Account Executive to develop and execute strategic account plans that align with customer goals and drive platform adoption and expansion.
• Identify opportunities for customers to leverage additional features, use cases, and products to maximize their return on investment.
• Assist the AE in preparing for and participating in Quarterly Business Reviews (QBRs) by providing technical insights, usage data, and highlighting the value delivered.
• Cross-Functional Collaboration:
• Work closely with Engineering, Product Management, and Support teams to escalate and resolve customer issues in a timely and effective manner.
• Collaborate with Sales and Professional Services to ensure a smooth customer onboarding experience and successful project delivery.
• Mentor and provide technical guidance to other team members within the Technical Account Management organization.

Requirements:

• 10+ years of experience in a customer-facing technical role (e.g., Technical Account Manager, Solutions Architect, Professional Services Consultant).
• Proven experience working with enterprise B2B software, preferably in the data integration, data streaming, or big data space.
• Deep understanding of real-time data integration concepts, ETL/ELT pipelines, and data warehousing.
• Hands-on experience with at least one major real-time data integration platform (e.g., Confluent, Informatica, StreamSets, Qlik, Fivetran, HVR, Goldengate, Apache Nifi, Apache Kafka).
• Strong proficiency in at least one programming or scripting language (e.g., Python, Java, Scala).
• Familiarity with cloud platforms (e.g., AWS, Azure, GCP), cloud data platforms (e.g., Snowflake, Databricks, Cloudera), and containerization technologies (e.g., Docker, Kubernetes).
• Strong background with relational database management systems, with an emphasis on Oracle Database technologies (i.e. usage, performance tuning, replication, schema management, high availability)
• Experience with NoSQL databases, message queues, and other data stores.
• Candidates should possess exposure to emerging AI-driven enterprise solutions, including agentic AI, real-time analytics, and intelligent automation.
• Exceptional communication and presentation skills, with the ability to articulate complex technical concepts to both technical and non-technical audiences.
• Strong problem-solving and analytical abilities, with a customer-first mindset.
• Proven ability to manage multiple priorities and complex projects in a fast-paced environment.
• Self-motivated, proactive, and able to work independently as well as part of a team.
• Open to travel up to 25%

Benefits

• Competitive salary and pre-IPO stock options
• Comprehensive health care plans for employees and family members.
• Gratuity Plan as per the India Gratuity Act
• Paid Time Off (Annual Leave, Sick Leave, Casual and generous public /bank holidays)
• Employee Wellness Programs: Access to free online Yoga classes, Gym membership reimbursements, Employee Wellness Assistance Program
• Sodexo Meal Program
• Internet reimbursement program
• Group Term Life Insurance
• Paid Maternity and Paternity leave
• The chance to contribute to and shape an upbeat, fully engaged culture

Our company culture fosters entrepreneurship and nurtures our team members to grow with the company. Come join a Silicon Valley startup focused on delivering a product that's loved by its customers and primed to be a core part of the cloud data stack.

We are an equal opportunity employer, and we value diversity at our company. It is in our best interest to continue to foster an environment of diversity, equity, and inclusion to bring the most value to our workforce, customers, and partners. All applicants are considered for employment without attention to race, color, religion, sex, age, marital status, sexual orientation, gender identity, national origin, veteran status, or disability status.