Business Analyst / Technical Account Manager (bilingual)

Junior Role Combining Technical Account Management And/Or Business Analyst

Streamhub is a total video analytics platform designed for the video industry, providing full funnel measurement from audience reach to outcomes across platforms. With a focus on modular solutions for media companies, agencies, and JICs, Streamhub is used for campaign planning and post-campaign evaluation, as well as editorial strategies and audience targeting. Backed by industry experts and pioneers, Streamhub aims to be the leader in video analytics for global media companies.

Our purpose is to understand how video impacts our everyday life and how this information can be used to deliver a better user experience for the media & advertising industry. How we get there is also important for us, and we want to continually evolve our product so it becomes the most user-friendly and actionable data platform for the video business.

Working at Streamhub will bring unparalleled access to cutting-edge challenges in the complex adtech / media industry, working within an international and rewarding entrepreneurial culture. We are at an exciting growth phase, making a number of key hires who will form the founding blocks of our team in Japan!

The Role

This is a bilingual junior role that combines technical account management (TAM) and/or business analyst responsibilities to improve our product, acting as a bridge between our customers and engineering team.

We are looking for someone with early-career experience (+4 years) in media, ad tech, data or analytics solutions, or a related field who is eager to grow into a customer-facing, product-oriented career. Knowledge of analytics, dataset integrations, or enterprise SaaS operations will be essential, with strong communication skills to support customer projects and expectations.

We are seeking fully bilingual candidates who are able to thrive in a startup environment and understand the Japanese market and product-oriented B2B dynamics.

What you'll be doing:

• Responsible for managing the ongoing product requirements from our new and existing accounts by clarifying, documenting and prioritising (this is a mix of project and product management)
• Research and understand customer business problems, and communicate insights internally
• Participate in agile release cycles by supporting test checks, organising feedback, and coordinating with customer teams
• Provide proactive support and communications with customers
• Assist with the onboarding of new customers and projects
• Research competitors and industry trends
• Support tech partnerships channels for co-marketing and co-development opportunities

Who you are (Qualifications/Experience):

• Experience: 4+ years experience in a multi-stakeholder and/or customer-facing roles
• Enjoys communicating: ability to listen to customer needs in detail, discuss these needs internally, and actively present proposals to customers.
• Tech skills: Basic understanding of how Analytics and data pipeline works in general: ETL, pipelines, APIs
• Team player: Comfortable working in small, collaborative startup environments
• Extras: You must be able to work permanently in Japan. Experience in measurement, ad tech or media industry preferred.

Package:

• salary: from 7,500,000 JPY
• eligible for share options after 1st year
• paid leave: 28 days (including public holidays)
• probation period: 6 months
• training budget and 1 - 2 training visits to UK and Bangalore officers per year
• hybrid working with 3 days in office
• national insurance covered

This position is located in any WeWork office in Kamiyacho/Roppongi Ichome located 5 minutes walking from either station.

We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.