Customer Success Representative

Customer Success Representative

We are seeking a motivated and customer-focused individual to join our team as a Customer Success Representative in the health benefits sector. This entry-level position is ideal for recent college graduates who are passionate about helping others and eager to start a career in benefits administration technology. You will be the first point of contact for employees, assisting them with questions about their health benefits, coverage, and more.

Other responsibilities include:

• Respond to inbound calls from client employees regarding health insurance benefits, eligibility, and coverage.
• Provide accurate information and resolve inquiries in a professional and empathetic manner.
• Document all interactions in the customer relationship management (CRM) system.
• Escalate complex issues to appropriate departments when necessary.
• Maintain up-to-date knowledge of health plan policies, procedures, and regulatory requirements.
• Meet or exceed performance metrics, including call quality, customer satisfaction, and response time.

Skill Requirements:

• Bachelor's degree in healthcare administration, Business, Communications, or a related field; required.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced, team-oriented environment.
• Proficiency in Microsoft Office and basic computer systems.
• Bilingual skills are a plus.

About 4myBenefits:

Founded in 1999, 4myBenefits is a leading provider of benefits administration and enrollment software. As a leader in the field, 4myBenefits works closely with over 1,000 midsize to large businesses, all across the country. Due to its high demand, 4myBenefits continues to grow as a business year over year.