Help Desk Specialist

Help Desk Specialist

The Pentagon, Washington, DC (100% On-site)

90K - 100K - Full Time with Benefits

As the Help Desk Specialist, you will provide support for the Joint Staff Knowledge Management/Decision Support (KM/DS) management tool. You will be responsible for on-site and remote help desk duties to address end user requests for assistance, questions, concerns, and problems via telephone, in-person, and e-mail.

You will also:

• Perform high level functional and IT analysis.
• Design, develop, integrate, and document assistance on problems, which require a thorough knowledge of the technical subject matter for effective system deployment.
• Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
• Simulate or recreate end user problems to resolve operating difficulties.
• Recommend system modifications to reduce end user problems.
• Respond to telephone calls, email, and personnel requests for technical support.
• Document, track, and monitor the problem to ensure a timely resolution.
• Perform system backups and recovery.
• Maintain data files and monitors system configuration to ensure data integrity.

To qualify, you will need:

• DOD Top Secret Security Clearance
• Bachelors' degree from an accredited college or university with a curriculum or major field of study in computer science, information system plus three (3) years of task related experience; OR Associates' degree from a college or university with a curriculum or major field of study in computer science, information system, plus six (6) years task related experience; OR an applicable training certificate issued in accordance with guidelines provided by the software vendor (i.e. Microsoft MCSE/MCSA, Oracle DBA,) from an accredited training institution plus ten (10) years of task related experience.
• CompTIA Security+CE or equivalent IAT II certification

Strategic Data Systems provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.