Customer Service

From Sales To Support: Help People Move Forward During Life's Most Difficult Moments

Looking for something a bit different to the usual sales role? Here's your chance to use your skills in a way that makes a real impact.

At Stowe Family Law, you'll be the first point of contact for people going through one of the most challenging times in their lives. You'll be there to listen, reassure, and guide them towards the right legal support - making every call count.

What you'll be doing:

1. Handling inbound enquiries and following up on warm outbound calls (no cold calling).
2. Taking time to understand each client's situation and needs.
3. Booking appointments and helping clients take their first steps with us.
4. Working closely with our lawyers across the country to make sure clients get the right support, at the right time.

What we're looking for:

• A background in call centre sales or a target-driven customer role.
• Someone who can balance professionalism with empathy.
• Strong communication skills and the ability to build trust quickly.

Why join us?

We're the UK's largest family law firm, with over 400 colleagues and 90+ offices nationwide. We're growing fast, which means plenty of opportunity for development and progression. You'll get full training (no family law experience needed) in our Harrogate office, and we'll support you every step of the way.

The details:

• Salary: £30,000 per year
• Full-time, 35 hours per week
• 2-week new starter training from our Harrogate office, we'll teach you everything you need to know about family law.
• Rotating shift pattern (alternates weekly): Week 1: Monday 11–7, Tuesday 9–5, Wednesday 11–7, Friday 9–5, Saturday 9–5 Week 2: Monday 11–7, Tuesday 9–5, Wednesday 11–7, Thursday 9–5, Friday 9–5 (alternates back to week 1 and so on)

Benefits

Read about our full benefits package here - https://careers.stowefamilylaw.co.uk/employee-benefits/

• £30,000 per year
• A well-being culture including Mental Well-being days, and access to counselling sessions
• Volunteering leave
• Diversity public holidays
• 26 days holiday
• Enhanced adoption, maternity and paternity pay
• Paid leave for fertility treatment
• Emergency dependents leave
• Bereavement leave
• Medicash health insurance - 24/7 GP's, dental, counselling, gym discounts
• Training grants
• Life Assurance
• Contributory pension