Customer Service Executive (dsc/et)

Customer Service Executive (DSC/ET)

ST Engineering is a global technology, defence, and engineering group with offices across Asia, Europe, the Middle East, and the U.S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real-world problems and improve lives through its diverse portfolio of businesses across the aerospace, smart city, defence, and public security segments. Headquartered in Singapore, ST Engineering ranks among the largest companies listed on the Singapore Exchange. Our history spans more than 50 years, and our strategy is underpinned by our core values – Integrity, Value Creation, Courage, Commitment and Compassion. These 5 core values guide every aspect of our business and are embedded in our ST Engineering culture – from the people we hire, to working with each other, to our partners and customers.

Join us at eServ, where reliability, excellence, and ethical business practices converge to redefine Business Process Outsourcing (BPO) services. As one of Singapore's premier home-grown BPO providers, we pride ourselves on our proven track record of financial strength, reliability, and ethical conduct. We don't just offer typical BPO solutions; we are your strategic partner, committed to delivering exceptional value and bridging the gaps that hinder business growth. Our wide range of services spans finance, payroll, HR, customer care, training and development, and advisory services, all designed to address the intricate challenges that businesses encounter in today's dynamic landscape. Partner with us and experience a seamless journey towards operational excellence and sustainable growth.

You will work as part of the National Service (NS) Registration and Enlistment team to provide administrative support to prepare and send out notifications and reminder letters on NS registration, pre-enlistment and enlistment related matters. You will need to interact with stakeholders to manage cases and also interact with pre-enlistees/parents via letters, emails, and or escalated calls, to clarify information, provide advice, instructions and manage expectations. There is also a need to conduct enlistment exercises at enlistment units.

Be part of our success:

• Administer NS registration, pre-enlistment and enlistment related activities and follow up on cases and issues after the activities.
• Conduct verification checks on the NS-liable population before the sending out of Notices and letters.
• Communicate with pre-enlistees/parents when required and with internal stakeholders for necessary actions.
• Liaise with stakeholders, colleagues and system technical teams to rectify issues and to follow up accordingly after the rectification.
• Compile data and provide support in audits.
• Administer enlistment exercises at enlistment units i.e. capture attendance of those reported, issuance Enlistment packages and follow-up on cases after the exercise.
• Assist the manager in other administration tasks as and when required.

Qualities we value:

• Track record and passion of customer service experience and competency.
• Excellent communication and interpersonal skills.
• Strong analytical and problem solving skills.
• Proven leadership skills will be an advantage.
• Meticulous with keen attention to details, highly disciplined, service-oriented and good team player.
• Proficient in Microsoft Office applications (Excel & Word).
• Minimum Polytechnic Diploma.

Our commitment that goes beyond the norm:

• Safe space where diverse perspectives are valued, and everyone's unique contributions are celebrated.
• Meaningful work and projects that make a difference in people's lives.
• A collaborative workplace that endeavours a balanced work-life.
• Competitive remuneration and comprehensive benefits.