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Advisor, Customer Service
Coordinate vehicle intake, feedback, and customer communication to ensure satisfaction
Singapore
Entry Level
2 weeks ago
ST Engineering
A global technology, defense, and engineering group specializing in the aerospace, electronics, land systems, and marine sectors.
3 Similar Jobs at ST Engineering
Advisor, Customer Service
Land - 31 Corporation Road, SG
Job Descriptions
- To ensure overall customer satisfaction with Company's Aftersales service
- Daily receiving and releasing of vehicles
- Receive every vehicle in the workshop and Conduct vehicle walk-about with the customer
- Professional and timely coordination and conveying of workshop feedback and findings to customers
- Advising and following up on enquiries and vehicle status, quotations and back ordered parts
- Answering and returning incoming or missed calls
- Processing customer correspondence and updating client accounts
- Offering and upselling our products and services
- Efficient and proper liaising with inter-departments and vendors to ensure customer's needs are met
- To monitor parts movement once the job is approved
- To monitor and liaise with vendors on the status for components send out and local purchase items
- Performing administrative functions
- Ensure 5S compliance
- Other reporting functions as required by superior
Skills
- Computer literacy
- Basic oral and written communication in English
- Customer service orientated
- Sales oriented
- Professional and able to adapt to situational changes
- Judgement of urgency
About ST Engineering
A global technology, defense, and engineering group specializing in the aerospace, electronics, land systems, and marine sectors.