Customer Onboarding Specialist - Hotel Industry Expert - Remote Eligible

Customer Onboarding Specialist

Are you passionate about delivering exceptional customer experiences? Do you come from the hotel industry and understand the nuances of hospitality operations? If so, we're looking for you!

We are hiring a Customer Onboarding Specialist to join our dynamic team. In this role, you will be responsible for ensuring that our customers—primarily hoteliers—are onboarded successfully, equipped to use our software effectively and confident in their partnership with us.

Key Responsibilities:

• Guide customers through the onboarding process, ensuring seamless setup and integration of our platform.
• Map and integrate OTAs (Online Travel Agencies) such as Booking.com, Expedia, and others to our system.
• Provide hands-on support and build trust with customers, winning their confidence by solving their problems and answering their questions.
• Take ownership of customer success by making sure they are equipped to use our platform to its fullest potential.
• Maintain a proactive "get it done" attitude, going above and beyond to help our customers thrive.
• Work closely with internal teams to ensure smooth onboarding and satisfaction of new clients.

Qualifications:

• Hotelier industry experience is a must—you should understand hotel operations, reservations and OTA platforms.
• Fluent in English, Gujarati, and Hindi to communicate effectively with a diverse customer base.
• Willing to work night shifts (Monday to Saturday, 7:30 PM - 4:30 AM IST).
• Strong interpersonal communication skills with a focus on customer empathy and problem-solving.
• A high level of ownership for the company's success and a commitment to customer satisfaction.
• Experience with OTA mapping and customer onboarding processes is highly preferred.

Why Join Us?

• Work with a fast-growing, innovative company backed by YC in the hospitality technology space.
• Opportunity to make a real impact by helping hoteliers optimize their operations and grow their businesses.
• Collaborative and supportive team culture.

If you're a self-starter with a customer-first mindset and a background in hospitality, we want to hear from you!

Apply Now and help us make our customers successful!