Investor Service - client Service, Senior Associate

Client Relationship Servicing Manager

State Street Global Delivery provides asset owners and asset managers access to financial information and tools essential for effective investment solutions. Our services help our clients make better investment choices and generate wealth for their customers and beneficiaries.

Job Responsibilities

Respond in a timely manner to inquiries from external and internal clients. Perform assigned daily operations and processes including, but not limited to:

• Assist with Account Administration including account openings, billing set up, tax reclaims/tax documentation, market openings/exits/updates, security registration/system access/ID administration and FAR set up
• Assist with online support for various client-facing applications
• Ensure timely and accurate production of client-customized reporting and collects data and produces customer report cards
• Assist with data collection for risk/compliance reporting
• Respond in a timely manner to inquiries from operational COEs, BU Shared Services and BU Accounting Operations. Elevates unresolved issues/problems to manager/officer.
• May monitor and review daily work of Client Operations Associates to ensure accurate and timely execution.
• Provides on the job training to new staff and assists new staff with attainment of understanding of job responsibilities.
• During the course of normal day to day operation, be responsible for identifying any unusual or potentially suspicious transaction activity and must report and/or escalate in accordance with corporate policy and guidelines detailed in relevant operating procedures

Other duties as assigned.

Education and Preferred Qualifications

Bachelor's degree with business related coursework or equivalent. B.S. degree in Accounting or Finance preferred. 2+ years of related custody and/or fund accounting experience is an asset. Knowledge of securities markets, language and products as well as legal and regulatory requirements. Strong knowledge of MS Office applications, and spreadsheet proficiency. Strong organizational skills and ability to prioritize assignments under tight deadlines. Attention to detail. Strong interpersonal and communication skills in both verbal and written forms. Ability to work as a team player. Ability to prioritize assignments under tight deadlines. Solid understanding of operational functions within both custody and fund accounting.

Salary Range: The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

About State Street: Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success. We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you'll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future. As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.