Client Implementation & Service - Senior Associate

Functional Specialist

The Retiree Services Department is looking for a functional specialist candidate to assist with activities related to our benefit payments. This individual will work within the business operations team and coordinate with our client service organization to ensure accuracy and that all SLAs are met or exceeded.

The team you will be joining is a part of State Street Global Services (SSGS). SSGS gives asset owners and managers access to the essential financial tools they need to deliver effective investment solutions. From core custody, accounting, fund administration and shareholder recordkeeping, to complete operations solutions and servicing for alternative assets like OTC derivatives, private equity and real estate, SSGS' tools help our clients make better investment choices and act on growth opportunities.

Join us if making your mark in the financial services industry from day one is a challenge you are up for.

These skills will help you succeed in this role:

• Ability to work with high attention to detail, proactively in a team and within a dynamic environment.
• Establish and maintain good working relationships with internal clients and colleagues.
• Ability to communicate effectively and timely.
• Supporting senior colleagues and following/completing their requests.
• Excellent organization and time management skills with the flexibility to multitask prescheduled activities and meet deadlines.
• Risk excellence mindset with ability to identify and escalate, where needed.

Responsibilities:

• Process benefit payment related activities e.g. supporting check processing; ACH processing; mail processing; report delivery; ledger adjustment and tax form processing; tax deposits and various reconciliations (breaks), etc.
• Complete client and internal reporting, and provide client and internal administrative support.
• Research and resolve exceptions and issues.
• Receive and resolve inquiries in a timely and accurate manner and communicate effectively with client when necessary.
• Define and ensure successful completion of ad-hoc requests.
• Escalate unresolved issues to management.
• Support the production of financial, performance and/or quality reports for client, shareholder, director and management as needed.
• Validate and review daily activity while maintaining all required controls.
• Support review and validation of data and distributing information to Shared Services, Client Operations teams, and clients.
• Mitigate potential financial and regulatory risk by overseeing, and resolving issues.
• Reconcile and resolve discrepancies with other teams.
• Ensure adherence to Standard Operating Procedures.
• Ensure appropriate records of daily and monthly activities are complete and maintained.
• Perform daily or weekly reporting functions for the team's activities.
• Document any updates or changes to formal procedures, databases, etc.
• Keep up to date on broader internal/external business issues; apply knowledge across team.
• Assist management in the implementation of new policies and procedures. Participate in projects.
• Assist with workflow management and technology enhancements, make suggestions to streamline operations.
• Maintain knowledge of current alternative procedures and processes.
• Support training of new hires as necessary.
• Promote a risk awareness culture within the team.
• During the course of normal day to day operation, be responsible for identifying any unusual or potentially suspicious trans-action activity and must report and/or escalate in accordance with corporate policy and guidelines detailed in relevant operating procedures.
• Provide back-up management support if required.
• Perform duties of Associates and perform other duties as required.

Shared Accountabilities/Collaboration:

• Work in conjunction with individuals on the team as well as other Shared Service teams/COE's, outsource locations, Client Operations, other business units and external clients, to ensure seamless processing according to policies and procedures to ensure accuracy and that all SLAs are met or exceeded.

Metrics:

• Client retention and satisfaction.
• Maximize client profitability.
• Timeliness and accuracy of daily and monthly processing and reporting.
• Adherence to SLA, PSDs & SOPs.
• Achieve productivity targets.
• Monitor resolution quality.

Education & Preferred Qualifications:

• Bachelor's degrees or equivalent.
• Must have 3-4 years of financial services experience, preferably with accounting and custody exposure, and knowledge of financial market activities and transactions.
• Strong application knowledge – Microsoft Office.
• Strong customer service, communication, organizational and problem solving skills.
• Must be able to prioritize activities and work well under pressure.
• Excellent analytical and problem-solving skills.
• Excellent verbal and written communication skills.