Customer Service Representative - Bilingual Spanish (public Service Representative 3)

Customer Service Representative - Bilingual Spanish (Public Service Representative 3)

Would you enjoy working on a collaborative and inclusive team that encourages diverse perspectives? Do you have a passion for helping the Spanish speaking community? Are you energized by engaging with people and helping them obtain the information they need?

If you have the desire to provide excellent customer service to the public and your coworkers, then we encourage you to apply and become a part of our Administrative Services Team.

Our mission is to equitably protect and empower consumers and workers while maintaining a predictable yet innovative regulatory environment for the businesses we regulate.

This position is with the Workers' Compensation Division (WCD). WCD administers, regulates, and enforces the laws and administrative rules governing the Oregon workers' compensation system.

This position is represented by the Service Employees International Union (SEIU).

What's in it for you:

• Rewarding work in a productive and creative environment
• Colleagues who are passionate about public service
• Work/life balance, 11 paid holidays a year, and a competitive benefits package
• Advancement and learning opportunities that will help grow your career with the State of Oregon
• Possible eligibility for the Public Service Loan Forgiveness Program

Due to the nature of the duties performed by this position, telework is not available.

Here's what you will do:

As a Customer Service Representative - Bilingual Spanish, you will be the front line first point of contact for the public, and telephone and in-person inquiries relating to the Workers' Compensation Division and DCBS Director's office will funnel through you. You will also provide administrative support to WCD program areas by performing general office tasks and duties, conducting electronic system specific research, interacting with internal and external customers and stakeholders through web-based and telephonic means, and general clerical support.

For a complete listing of the duties and responsibilities of this position, please review the position description.

Here's what you need to qualify:

• Minimum Qualifications: Two years of experience in customer service. One year of which must have included explanation of rules, regulations, and policies and responsibility for dealing with unique or unusual situations.

Required Skills: Spanish bilingual skills are required for this position. The successful candidate must be able to speak, read, write, and interpret Spanish fluently, and will earn 5% more than the salary listed on this announcement.

Requested Skills:

• Reception or front desk related experience
• Telephone customer service
• Experience with administrative tasks e.g. scheduling meetings, taking meeting minutes, and data entry
• Strong organizational skills

Application information:

• A resume and cover letter are required for this job posting. Please attach them in the "Resume / Cover Letter" section of the application.
• Please ensure that you clearly demonstrate in your application materials that you meet the qualifications and requested skills listed above and that you follow all instructions carefully. Only complete applications received by the posted application deadline date will be considered.
• You may be asked to submit a skills assessment, a writing sample, or a video interview as part of the application screening process.

Additional information:

• Per the Pay Equity Law passed in 2017, a pay equity analysis will be conducted to determine what pay step the successful candidate will be offered. The analysis will be based on the relevant experience, education, training, and certifications documented in the application materials. On average, candidates new to state service will most likely be offered compensation in the lower to mid-level of the salary range.
• The salary range listed is the non-PERS eligible rate. If you are already a participating PERS member or once you become PERS eligible after 6 months of employment, the salary range will increase by 6.95% and the required 6% employee retirement contribution will be deducted from your pay.
• This position is subject to a fingerprint background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.
• The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an educational institution during the application process. This information may be required after the interview process, depending on the requirements of the position.
• Eligible veterans who meet the qualifications will be given veterans' preference. For further information, please see the following website: Veterans Resources. NOTE: If claiming veterans' preference please be sure to check your Workday account for pending tasks or actions under your "My Applications" section.
• We hire preferred workers! For more information, please visit our website: Preferred Worker Program.
• The Department of Consumer and Business Services (DCBS) does not offer VISA sponsorships. If your employment authorization and documentation is contingent on sponsorship now or in the future, you will not meet our agency employment eligibility standards. Within three days of hire, you will be required to complete the US Department of Homeland Security's I-9 form confirming authorization to work in the United States. DCBS will use E-Verify to confirm that you are authorized to work in the United States.

Helpful links and contact information:

• Learn more about DCBS
• DCBS Career Fairs and Workshops
• Understanding the State Application Process
• Help and Support webpage
• For more information you may contact us by e-mail at DCBS.Recruiting@dcbs.oregon.gov.
• DCBS is fully committed to attracting, retaining, developing, and promoting the most qualified candidates without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, or veteran status. For more information, please visit our diversity, equity, and inclusion webpage.