Computer Support Technician

Computer Support Technician

As a Computer Support Technician with OMES you will enjoy:

• Generous leave including 15 days of vacation, 15 days of sick leave and 11 paid holidays annually.
• A competitive salary including a Benefit Package with a generous benefit allowance to offset the cost of insurance premiums for employees and their eligible dependents.

Job Details:

• Full-time 40-hour work weeks. This position is located in Tulsa.
• Support the Information Services Division
• Salary is based on education and experience.

Responsibilities:

• Configure, install, and maintain workstations and laptops in a networked environment.
• Identify network, hardware, and software problems utilizing diagnostic and troubleshooting skills.
• Perform imaging process of workstations in accordance with defined policies and procedures.
• Adhere to established service level agreements (SLA) with high level of emphasis on customer satisfaction and communication.
• Install, configure, apply patches, and update operating systems and workstation applications.
• Maintain workstation systems at performance level to meet customer expectations for reliability and stability.
• Serve as the escalation point for technical and customer related issues in assigned geographical area.
• Use remote control tools to assist end users when needed.
• Ensure that all reported issues are entered into the ticketing system and have full and proper documentation and are close to successful resolution.
• Install, configure, and troubleshoot peripheral devices, such as printers.
• Install, configure, and troubleshoot iOS and Android mobile devices.

Physical Demands and Work Environment:

• The employee must occasionally lift, and/or move up to 30 pounds.
• Lifting above the head is occasionally required.
• This position may require travel up to 30 percent of the work week.

Minimum qualifications:

• Requirements include 24 credit hours in computer science or related field, or two years of IT technical support experience, troubleshooting and job-related certifications.
• Demonstrated ability working effectively in a team-oriented, collaborative environment with ability to work autonomously preferred.

OMES is an Equal Opportunity Employer. Reasonable accommodation to individuals with disabilities may be provided upon request.

The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.