Ticket And Customer Service Agent

Ticket and Customer Service Agent

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

About the Indiana State Museum and Historic Sites: The Indiana State Museum and Historic Sites (ISMHS) is a statewide museum system with 12 locations, including a central museum based in Indianapolis. Our mission is to ignite wonder, inspire curiosity, reveal stories, and create connections through relevant and engaging experiences that are fueled by our collection, sites, and stories. We are a catalyst for lifelong learning that connects the stories of real people, places, and things. We believe learning is for everyone, everywhere, and all the time.

Role Overview

The part-time Ticket and Customer Service Agent works in the Visitor Services Department to assist with reservations, ticketing, cash control, gallery access, group arrivals, general information, and related services.

Salary

This part-time position traditionally starts at an annual salary of $16.73 per hour. Salary for this position may be commensurate with education and job experience.

A Day in the Life:

Responsibilities include:

• Sell admission tickets and process memberships.
• Processes ticket requests for various departments and programs.
• Respond to inquiries about rates, schedules, and future attractions.
• Adhere to accounting procedures for cash management and sales documentation.
• Manage cash drawers, including cashing out, verifying cash, checks, and credit card receipts. Process voids, vouchers, and discounts. Verify that assigned cash drawers are returned to opening bank amounts.
• Process reservations for the IMAX, L.S. Ayers Tea Room, school lunchroom, and programs.
• Answer phones, respond to inquiries, and monitor reservation capacities.
• Provide clerical support for files, confirmation letters, educational events, and workshops.

The job description is not intended to be a comprehensive listing of all activities, duties, or responsibilities required of the employee. Other duties, responsibilities, and activities may be changed or assigned at any time.

What You'll Need for Success:

• Knowledge and skills typically acquired through a high school degree or related work experience.
• One year of previous experience in sales, call center, customer service, or hospitality-related positions.
• Knowledge of general accounting and auditing procedures.
• Proficient computer skills, including Microsoft Office software and Galaxy software.
• Knowledge of customer service standards.
• Ability to operate various types of office equipment.
• Ability to effectively communicate both orally and in writing using correct grammar, spelling, and punctuation.
• Able to work independently.

Supervisory Responsibilities/Direct Reports:

This role may be utilized in a supervisory capacity based on agency needs.

Benefits of Employment with the State of Indiana:

• Paid vacation, personal and sick time off
• Competitive leave policies covering a variety of employee needs
• 12 company paid holidays, 14 on election years
• 75 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers.
• Free Parking
• Free LinkedIn Learning

Equal Employment Opportunity: The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at jobs@spd.IN.gov.