BMV Customer Service Representative
State of Indiana
BMV Customer Service Representative
Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.
About the Bureau of Motor Vehicles (BMV): The Indiana Bureau of Motor Vehicles has been named one of Indiana's 2023 Top Workplaces by its employees. Our mission is to serve all Hoosiers by providing best-in-class driver and vehicle services in a timely and accurate manner while ensuring security and transparency. The BMV team works throughout the state of Indiana and is dedicated to fostering an environment where we:
- Invest in our employees
- Engage our customers
- Provide sustainable systems
- Embrace product innovation
Role Overview: The Front Desk Customer Service Representative assists all customers who visit our BMV Central Office. You will also coordinate with other BMV offices when they have visitors. You will assist customers with title drop-off needs, answer customer questions, and receive documents and files from other agencies.
This position is in the central BMV offices in Indianapolis, Indiana. Hours at Monday through Friday, 8:15 am - 4:45 pm.
Salary: The salary for this position traditionally starts at $15.17 an hour. Use our Compensation Calculator to view the total compensation package.
A Day in the Life: Responsibilities include:
- Assist visiting customers with general BMV questions.
- Receive title drop-offs and facilitate routing them to the Central Office Title Processing Team.
- Coordinate with other Central Office departments when they have visitors.
- Facilitate deliveries from other agencies.
- Assist customers who use the BMV Connect kiosk.
The job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time.
What You'll Need for Success: You must meet the following requirements to be considered for employment:
- High school diploma or equivalent.
- Exceptional customer service experience.
- Top-notch written and verbal communication skills.
- Ability to deliver information in a clear and concise manner to a variety of employees and customers.
- A high level of critical thinking and the ability to troubleshoot.
- Ability to read, analyze, and interpret general policies and procedures.
- Attention to detail and ability to multitask.
- Familiarity with e-mail and data entry.
Supervisory Responsibilities/Direct Reports: This role may be utilized in a supervisory capacity based on agency needs.
Benefits of Employment with the State of Indiana: The State of Indiana offers a comprehensive benefits package for full-time employees that includes:
- Three (3) medical plan options (including RX coverage) as well as vision and dental plans
- Wellness Rewards Program: Complete wellness activities to earn gift card rewards
- Health savings account, which includes bi-weekly state contribution
- Deferred compensation 457(b) account (similar to 401(k) plan) with employer match
- Two (2) fully-funded pension plan options
- A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
- 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
- Up to 15 hours of paid community service leave
- Combined 180 hours of paid vacation, personal, and sick leave time off
- 12 paid holidays, 14 in election years
- Education Reimbursement Program
- Group life insurance
- Referral Bonus program
- Employee assistance program that allows for covered behavioral health visits
- Qualified employer for the Public Service Loan Forgiveness Program
- Free Parking for most positions
- Free LinkedIn Learning access
Equal Employment Opportunity: The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at jobs@spd.IN.gov.