Account Manager I

Account Manager I

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

Bring your biggest and boldest ideas to life as an employee of the Indiana Economic Development Corporation (IEDC). We are a fast-paced and forward-thinking team charged with pursuing economic development opportunities for current and future Hoosiers in our state and around the world. Our culture embodies the spirit of being bold and working collaboratively to create the economy of the future.

The IEDC is organized as a public private partnership led by the Secretary of Commerce and governed by a board chaired by the Governor of Indiana.

The Indiana Economic Development Corporation has been recognized as one of the 2023, 2024, and 2025 Top Workplaces by Indianapolis Star.

Role Overview

The Account Manager I supports the administration and ongoing compliance of IEDC's incentive programs by serving as a primary point of contact for an assigned portfolio of companies. This role is responsible for administering incentive agreements, processing tax credit certifications and grant payments, and collecting and analyzing company-reported data to ensure contractual compliance. The Account Manager I work collaboratively with internal teams and external stakeholders to support economic development projects and deliver responsive, professional client service.

This position is well suited for candidates seeking to build expertise in public-sector economic development, contract administration and compliance within a fast-paced, mission driven organization.

The salary for this position is $56,770 annually.

A Day in the Life:

• Serve as the main point of contact for assigned portfolio of companies receiving IEDC economic development incentives
• Provides clear, accurate, and timely guidance to companies regarding incentives program requirements, reporting obligations and timelines
• Administer and maintain incentive agreements, tax credit certifications, and grant payment documentations
• Collect, review, and analyze employment, payroll, qualified investment, grant payment, and tax credit data submitted by companies
• Coordinate with business development, redevelopment, and compliance staff to support project execution and verify contractual compliance
• Monitors annual reporting requirements and follow up with companies to ensure timely and complete submissions
• Identifies potential compliance concerns or project changes (e.g., layoffs, closures, restructurings) and escalate issues as appropriate.
• Maintains complete, well-organized electronic files detailed notes in IEDC systems
• Responds to management and internal stakeholder inquiries related to company performance and incentive status
• Deliver high-quality services while meeting or exceeding departmental performance metrics
• Perform other duties as assigned

What You'll Need for Success:

Education:

• Bachelor's Degree, business/accounting/finance preferred

Experience:

• 2-3 years of experience in business, accounting, finance, compliance or customer account management preferred
• Demonstrated experience analyzing data using Microsoft Excel and other Microsoft Office tools
• Experience delivering consistent, professional customer service

Ability to:

• Strong analytical and problem solving skills with attention to detail
• Ability to interpret contractual and program requirements within a public-sector environment
• Ability to understand intergovernmental relationships affecting the Indiana economic development programs
• Strong written and verbal communication skills
• Ability to manage multiple deadlines and priorities in a team-oriented environment
• Ability to maintain confidentiality and exercise sound judgment

The State of Indiana offers a comprehensive benefit package for full-time employees which includes:

• Three (3) medical plan options (including RX coverage) as well as vision and dental plans
• Wellness Rewards Program: Complete wellness activities to earn gift card rewards
• Health savings account, which includes bi-weekly state contribution
• Deferred compensation 457(b) account (similar to 401(k) plan) with employer match
• Two (2) fully-funded pension plan options
• A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
• 160 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
• Up to 16 hours of paid community service leave
• Combined 192 hours of paid vacation, personal, and sick leave time off
• 12 paid holidays, 14 on election years
• Education Reimbursement Program
• Group life insurance
• Referral Bonus program
• Employee assistance program that allows for covered behavioral health visits
• Qualified employer for the Public Service Loan Forgiveness Program
• Free Parking for most positions
• Free LinkedIn Learning access

The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at jobs@spd.IN.gov.