Service Desk Analyst

Tier 1 Service Desk Analyst

Stantec is a global leader in sustainable engineering, architecture, and environmental consulting. The diverse perspectives of our partners and interested parties drive us to think beyond what's previously been done on critical issues like climate change, digital transformation, and future-proofing our cities and infrastructure. We innovate at the intersection of community, creativity, and client relationships to advance communities everywhere, so that together we can redefine what's possible. The Stantec community unites approximately 32,000 employees working in over 450 locations across 6 continents. At Stantec, we have some of the world's leading professionals passionate about enabling our business to be its best. Our business teams include finance, procurement, human resources, information technology, marketing, corporate development, HSSE, real estate, legal, and practice services. We bring diverse backgrounds, skills, and expertise and create a caring culture where everyone can thrive. Through teamwork and collaboration, we're building a stronger, more resilient Stantec every day.

Your Opportunity Our Information Technology team is currently seeking to fill one full-time Tier 1 Service Desk Analyst position whose primary role will be to provide prompt and courteous customer support by responding professionally to requests for IT technical assistance via phone, chat, self-service ticketing tool or in person (where applicable).

Your Key Responsibilities

• Working in a team environment, you will analyze, resolve and document problems related to Stantec's IT infrastructure and core applications.
• Primarily responsible for logging, triaging and resolving incidents and service requests via phone, chat and self-service portal.
• Provide strong customer service when responding to requests.
• Work in a dynamic and challenging service desk environment to provide quality support to our internal clients.

Your Capabilities and Credentials

• Exceptional written and verbal communication skills will be required in addition to well-developed problem solving and troubleshooting skills.
• The successful candidate should possess the ability to work in a fast paced, multitasking environment.
• A strong knowledge of diverse hardware, software and operating systems with an interest in and taking the initiative to keep current with same.
• Working knowledge of active directory and ITIL processes will also be key to your success.
• Preference will be given to candidates that have related experience with Oracle EBS.
• Strong customer service focus.

Education and Experience

Post-secondary education in Information Technology. Minimum of one to two years of IT experience or equivalent along with a strong customer service focus.

This description is not a comprehensive listing of activities, duties or responsibilities that may be required of the employee and other duties, responsibilities and activities may be assigned or may be changed at any time with or without notice.

Stantec is a place where the best and brightest come to build on each other's talents, do exciting work, and make an impact on the world around us. Join us and redefine your personal best.

Pay Transparency: In compliance with pay transparency laws, pay ranges are provided for positions in locations where required. The final agreed upon compensation is based on individual education, qualifications, experience, and work location. At Stantec certain roles are bonus eligible.

Benefits Summary: Regular full-time and part-time employees (working at least 20 hours per week) will have access to health, dental, and vision plans, a wellness program, health care spending account, wellness spending account, group registered retirement savings plan, employee stock purchase program, group tax-free savings account, life and accidental death & dismemberment (AD&D) insurance, short-term/long-term disability plans, emergency travel benefits, tuition reimbursement, professional membership fee coverage, and paid time off. Temporary/casual employees will have access to group registered retirement savings plan, employee stock purchase program, and group tax-free savings account. The benefits information listed above may not apply to union positions because benefits for such positions are governed by applicable collective bargaining agreements.

Primary Location: Canada | AB | Edmonton Organization: 1374 IT Services-CA Corporate-Edmonton AB Employee Status: Regular Travel: No Schedule: Full time Job Posting: 23/09/2025 12:09:33 Req ID: 1002269